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Direct Post Error Code Descriptions

Table of contents

Overview

The table below provides descriptions of Direct Post error codes:

Error Code Description

servercouldnotcollectfromacct

The collect_from_acct API failed during normal processing.

servercouldnotgetaccountdetails

The session validation failed. To remedy the situation, repeat the call to the set_session API before attempting the process again.

This is unlikely to happen in a normal flow. However, this can occur if a user gets to the last page of the checkout process, then takes a long break before finishing the process.

servercouldnotsettleinvoice

Direct Post is configured to promote pending invoices, but the manage_pending_invoice API call has failed.

servercouldnotvalidatecard

The authorize electronic payment has failed (when <do_cc_auth> is set to True and the line item subtotal is less than the auth threshold).

servercouldnotupdateacctstatusonauthfailure

Although Direct Post has been configured to update the account status upon authorization failure, the call to update the account status has failed.  This error occurs BEFORE "servercouldnotvalidatecard," and must be handled the same way.

servercouldnotupdateacctstatusuponpromotion

The update_acct_complete API failed to update the account status when the <change_status_on_invoice_promotion> parameter is set to True.

servercouldnotupdatepayment

The update_acct_complete API failed with new payment methods.

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Last modified
15:42, 18 Feb 2016

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