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Account Status Codes

Table of contents

Overview

The below table lists account status codes and their corresponding descriptions:

Status Code Message Description

-99

archived

Account was closed (terminated, canceled, suspended) more than 180 days.

-13

suspended dunning 3

Account in third dunning cycle, de-provisioned, no new invoices.

-12

suspended dunning 2

Account in second dunning cycle, de-provisioned, no new invoices.

-11

suspended dunning 1

Account in first dunning cycle, de-provisioned, no new invoicing.

-4

contract expired

Account de-provisioned after expiration of fixed contract period.

-3

terminated

Account de-provisioned by automatic system or administrator request.

-2

canceled

Account de-provisioned at end-user request, no longer usable.

-1

suspended

Account temporarily de-provisioned due to non-payment.

0

inactive

General Status for a temporarily de-provisioned account.

1

active

Normal account, fully provisioned, paid and in good standing.

2

cancelation pending

Account canceled at end-user request, remains provisioned for duration of pre-paid billing cycle.

3

termination pending

Account terminated at system or admin request, remains provisioned thru end of pre-paid billing cycle.

10

active dunning pending

Account is past due, but dunning cycle begins with no customer facing notification.

11

active dunning 1

Account in first dunning cycle, still provisioned and being invoiced.

12

active dunning 2

Account in second dunning cycle, still provisioned and being invoiced.

13

active dunning 3

Account in third dunning cycle, still provisioned and being invoiced.

21

reinstated forward bill

Previously canceled account to be billed once for coming period only then made active.

22

reinstated back bill

Previously suspended account. Has provided new payment info and will be back-billed then restored to active.

31

installation pending

Newly registered/acquired account has requested active status and awaiting full provisioning.

32

registered pending activation

Account has registered via web but has not yet responded to account activation email.

41

active trial

Account in initial trial period. Provisioned for service but not yet billable.

51

temporary ban

Account has had services temporarily disabled. Not provisioned for services but remains billable.

61

active non-billable

Special account that remains fully provisioned and is never invoiced.

99

permanent

Account was closed (terminated, canceled, suspended) more than 180 days.

10031

service order recvd

Account in third dunning cycle, de-provisioned, no new invoices.

10032

service order accepted

Account in second dunning cycle, de-provisioned, no new invoices.

10033

service order in progress

Account in first dunning cycle, de-provisioned, no new invoicing.

10034

service order complete/ success

Account de-provisioned after expiration of fixed contract period.

21001

account created no move

Account de-provisioned by automatic system or administrator request.

21002

move quote entered

Account de-provisioned at end-user request, no longer usable.

21003

move booked and billed

Account temporarily de-provisioned due to non-payment.

21004

move booked and collected

General Status for a temporarily de-provisioned account.

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Last modified
09:17, 21 Oct 2015

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