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Dunning Status Degrade Date

Overview

The dunning status degrade date refers to the next date that an account will be evaluated by Aria’s Dunning Manager batch process.

Note: The Dunning Manager batch process manages late or overdue accounts.

Dunning Status Degrade Date Example  

Please reference the sample dunning process below, which is used in the following status degrade date example.

new dunning degradev5.png


First Collection Attempt (March 5th)

  1. On March 5th, Aria’s Billing Manager batch process sees that an account is scheduled to be billed and attempts an electronic collection via the payment processor.
  2. If the collection is unsuccessful, the account moves to step 1 of the dunning process.

Per the dunning process shown in the above screenshot, step 1 of the dunning process has a status duration of 5 days.

  1. The Dunning Manager marks this account with a status degrade date of March 10th.

 

Second Collection Attempt (March 10th)

  1. On March 10th, the Dunning Manager evaluates the account’s overdue status. If the balance is overdue, the Dunning Manager makes another collection attempt.
  2. If the collection is unsuccessful, the account moves to step 2 of the dunning process.

Per the dunning process shown in the above screenshot, step 2 of the dunning process has a status duration of 5 days.

  1. The Dunning Manager marks this account with a new status degrade date of March 15th.

 

Third (Final) Collection Attempt (March 15th)

  1. On March 15th, the Dunning Manager evaluates the account's overdue status. If the balance is overdue, a final collection attempt is made.
  2. If the last collection attempt is unsuccessful, this account moves into a "Suspended" status on March 15th, per the final step of this dunning process.
     

dunning3.png

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Last modified
11:21, 25 Sep 2015

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