Dunning is a term used to describe the business process followed for accounts that are delinquent or for which a transaction against a credit card on file has been declined. In Aria, you can configure your dunning rules to follow for delinquent accounts.
You can associate dunning processes with one or more plans. You can also set up your dunning processes to do the following when a payment is due, the due date has passed, and a customer has not paid:
- Change the account status
- Send an email to the customer
- Re-attempt the collection after a specified number of days
- Charge a late fee
Customers will go into dunning if their balances go over the applicable threshold:
- For accounts with an electronic payment method, dunning will begin if the customer's balance goes over the Minimum Collection Threshold. The Minimum Collection Threshold is the minimum amount for which Aria should attempt a collection.
- For net terms accounts, dunning will begin if the customer's balance goes over the Net-terms Threshold Balance. The Net-terms Threshold Balance is the minimum statement balance that a net terms account should have in order for the account to be considered past due.
You can create a unique, customized dunning process for each channel, country, or language.