Logging in a Customer

Precondition

An account with a user name and password exists for the customer.

Postcondition

The customer is logged into your User Self Service application.

 
Process Flow Diagram

The diagram below illustrates the process in which a customer logs into your User Self Service application or retrieves a lost password if necessary.

Instructions

1. Use the set_session_auth call to authenticate the user.
2. If the customer chooses to retrieve a forgotten password:

1. Use the set_session call to determine the validity of the user ID entered by the customer.
2. Use the get_acct_details_all call to retrieve the customer’s security question.
3. After the customer answers the security question correctly, use the get_acct_details_all call to retrieve the customer’s password.
4. Send or display the password to the customer based on your chosen password transmission policy.