You can settle a dispute hold for an invoice with a dispute against it by following the steps below.
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Settle a Dispute Hold
Settle a Dispute Hold
Table of contents
Overview
Settling a Dispute Hold
Getting Here: Click Account > Aria Payments and Credits
- Click the Aria Payments and Credits button on the Account.
The Payments tab displays.
- Click the Write-Offs/Dispute Holds tab.
The write-off and dispute hold history is displayed in real time from Aria.
- Click the Un-Settled Dispute Hold link.
The Write-Off/Dispute Hold History screen displays.
- Select one of the following settlement actions from the Settlement Action field:
- Convert to Permanent Write-Off: Write-off is permanent.
- Remove and Re-Age: Original charge is re-aged as of the day this is applied.
- Remove and Do Not Re-Age: Charge is not re-aged/
- Enter any applicable CSR comments in the Additional CSR Comments field (optional).
- Click the Settle Dispute Hold button.
A confirmation page displays.
- Review the dispute hold settlement information.
- Click the Settle Dispute Hold button to save the selection to Aria.
If the dispute hold is settled successfully in Aria, the screen is refreshed to display the latest write-off or dispute history, which includes the recently settled dispute hold. If the dispute hold settlement is unsuccessful, an error message displays.
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