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Account Statuses

Overview

The following table shows Aria account statuses with associated status details and client parameters.

Account Statuses List

Status Status Code Days Until Archived1 Automated Recur Bill Supported? Order Creation Allowed? Automated Electronic Collection?
Inactive 0   No Yes Yes
Active 1   Yes Yes Yes
Suspended* -1 180 No Yes No
Cancellation Pending** 2   Yes Yes Yes
Cancelled -2 180 No Yes No
Termination Pending** 3   Yes Yes Yes
Terminated*** -3 180 No Yes No
Contract Expired -4   No Yes No
Active Dunning Pending 10   Yes Yes Yes
Active Dunning 1 11   Yes Yes Yes
Suspended Dunning 1 -11   Yes Yes Yes
Active Dunning 2 12   Yes Yes Yes
Suspended Dunning 2 -12   Yes Yes Yes
Active Dunning 3 13   Yes Yes Yes
Suspended Dunning 3 -13   Yes Yes Yes
Active Dunning 4 14   Yes Yes Yes
Suspended Dunning 4 -14   Yes Yes Yes
Active Dunning 5 15   Yes Yes Yes
Suspended Dunning 5 -15   Yes Yes Yes
Active Dunning 6 16   Yes Yes Yes
Active Dunning 7 17   Yes Yes Yes
Active Dunning 8 18   Yes Yes Yes
Reinstated Forward Bill 21   Yes Yes Yes
Reinstated Back Bill 22   Yes Yes Yes
Installation Pending 31   No Yes Yes
Registered Pending Activation 32   No Yes Yes
Active Trial 41   No Yes Yes
Temporary Service Ban 51   Yes Yes Yes
Active Non-Billable 61   No No No
Permanent 99   No No No
Archived -99   No No No

1 - For PCI compliance, Aria moves accounts in Canceled, Suspended, or Terminated status to Archived status after 180 days by default.  When an account goes into an archived status, the payment method is removed. If the account becomes active again, you must re-add the payment method to the account.

Associated Client Parameters

*Days Until Account Status is Changed from Suspended to Terminated

The Days Until Account Status is Changed from Suspended to Terminated client parameter (Configuration > Client Settings > Miscellaneous Settings) adjusts the number of days that a suspended account goes into a "Terminated" status. The default setting for this parameter is 60 days.

**Generate Final Invoice on Pending Cancellation or Pending Termination Status

The Generate Final Invoice on Pending Cancellation or Pending Termination Status client parameter (Configuration > Billing > Invoice Settings) controls when a final invoice is generated when an account is put into a "Pending Cancellation" or "Pending Termination" status.

***Test Account "Days to Live"

The Test Account "Days to Live" client parameter (Configuration > Client Settings > Miscellaneous Settings) adjusts the number of days that a "test account" goes into a "Terminated" status. The default setting for this parameter is 5 days.

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Last modified
17:29, 8 Dec 2015

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