The following table shows Aria account statuses with associated status details and client parameters.
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Account Statuses
Account Statuses
Overview
Account Statuses List
| Status | Status Code | Days Until Archived1 | Automated Recur Bill Supported? | Order Creation Allowed? | Automated Electronic Collection? |
| Inactive | 0 | No | Yes | Yes | |
| Active | 1 | Yes | Yes | Yes | |
| Suspended* | -1 | 180 | No | Yes | No |
| Cancellation Pending** | 2 | Yes | Yes | Yes | |
| Cancelled | -2 | 180 | No | Yes | No |
| Termination Pending** | 3 | Yes | Yes | Yes | |
| Terminated*** | -3 | 180 | No | Yes | No |
| Contract Expired | -4 | No | Yes | No | |
| Active Dunning Pending | 10 | Yes | Yes | Yes | |
| Active Dunning 1 | 11 | Yes | Yes | Yes | |
| Suspended Dunning 1 | -11 | Yes | Yes | Yes | |
| Active Dunning 2 | 12 | Yes | Yes | Yes | |
| Suspended Dunning 2 | -12 | Yes | Yes | Yes | |
| Active Dunning 3 | 13 | Yes | Yes | Yes | |
| Suspended Dunning 3 | -13 | Yes | Yes | Yes | |
| Active Dunning 4 | 14 | Yes | Yes | Yes | |
| Suspended Dunning 4 | -14 | Yes | Yes | Yes | |
| Active Dunning 5 | 15 | Yes | Yes | Yes | |
| Suspended Dunning 5 | -15 | Yes | Yes | Yes | |
| Active Dunning 6 | 16 | Yes | Yes | Yes | |
| Active Dunning 7 | 17 | Yes | Yes | Yes | |
| Active Dunning 8 | 18 | Yes | Yes | Yes | |
| Reinstated Forward Bill | 21 | Yes | Yes | Yes | |
| Reinstated Back Bill | 22 | Yes | Yes | Yes | |
| Installation Pending | 31 | No | Yes | Yes | |
| Registered Pending Activation | 32 | No | Yes | Yes | |
| Active Trial | 41 | No | Yes | Yes | |
| Temporary Service Ban | 51 | Yes | Yes | Yes | |
| Active Non-Billable | 61 | No | No | No | |
| Permanent | 99 | No | No | No | |
| Archived | -99 | No | No | No |
1 - For PCI compliance, Aria moves accounts in Canceled, Suspended, or Terminated status to Archived status after 180 days by default. When an account goes into an archived status, the payment method is removed. If the account becomes active again, you must re-add the payment method to the account.
Associated Client Parameters
*Days Until Account Status is Changed from Suspended to Terminated
The Days Until Account Status is Changed from Suspended to Terminated client parameter (Configuration > Client Settings > Miscellaneous Settings) adjusts the number of days that a suspended account goes into a "Terminated" status. The default setting for this parameter is 60 days.
**Generate Final Invoice on Pending Cancellation or Pending Termination Status
The Generate Final Invoice on Pending Cancellation or Pending Termination Status client parameter (Configuration > Billing > Invoice Settings) controls when a final invoice is generated when an account is put into a "Pending Cancellation" or "Pending Termination" status.
***Test Account "Days to Live"
The Test Account "Days to Live" client parameter (Configuration > Client Settings > Miscellaneous Settings) adjusts the number of days that a "test account" goes into a "Terminated" status. The default setting for this parameter is 5 days.
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