The Basic Search feature provides a fast way to find information about one particular customer. If you search by account number or user ID, Aria will find exactly one account if it exists in the system.
If you search by email address and Aria finds exactly one account with the matching email address, that account will be displayed in the search result. If there is more than one account with the matching email address, no search result will be displayed.
To find all accounts with a particular email address, use the Ad-Hoc Search feature.