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Create a Cash Credit

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Through Aria's cash credits feature, you can apply a credit to immediately reduce a customer's current outstanding balance. You can create a cash credit by following the steps below.

Creating a Cash Credit

Getting Here: Click Accounts > search for an account > Payments & Credits > Credits

  1. Click Create a New Credit.

create new credit buttonv2.png

The Create New Credit screen displays.

  1. Enter the Credit Amount that you want to issue to the customer.
  2. Select Cash Credit from the Credit Type field.
  3. Select the reason why you are issuing the credit to the customer from the Credit Reason drop-down.
  4. Enter any additional information about the credit in the CSR Comments field (optional).
  5. Select one of the following options from the Application Method field.
  • Apply to charges per standard FIFO method (recommended): Selecting this option uses the FIFO (First In First Out) method, which is the standard method of payment application. If selected, the credit will be automatically applied against all unpaid charges on the account until fully satisfied, starting with the oldest unpaid charge.

Applying credits per the FIFO application method is considered a best practice in most situations, as it ensures the proper aging of charges on the account. The FIFO application method also determines when an account is in arrears, governing the entry into and exit from the dunning cycle.

  • Apply to specific unpaid charges: Selecting this option presents a list of all unpaid charges on the account. Items on that list may be selected and sorted in order to instruct the system of which specific charges should be paid down by this payment.
  1. Add any qualifiers and associated values into the Qualifier Name and corresponding Value fields, if applicable.

You can add multiple qualifies to a single cash credit by clicking the plus sign next to the Add Qualifier field.

  1. Click Create Credit.

cash credit screenv2.png

A confirmation screen displays.

  1. Confirm your entry, then click Create Credit.

The cash credit immediately reduces the customer's current outstanding balance.

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