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Credit Card Authorization Reversal

Overview

You can reverse credit card pre-authorization amounts for the following payment gateways:

  • Chase Paymentech
  • CyberSource
  • PayPal Payflow Pro
  • Vantiv (Litle)

A pre-authorization amount is a temporary hold of an amount on a credit card, without debiting the funds. If the amount has been debited, refer to Refunds to refund the transaction.  

Performing the Authorization Reversal

Getting Here: Click Accounts > Search for an Account > Payments & Credits > Current Authorization Reversals tab

  1. Click Create a New Auth Reversal. All pending authorizations that can be reversed display.
  2. Click the Authorization ID for the authorization you want to reverse. The following screen displays:
    New Auth Reversal.png
  1. Select a Reason from the drop-down. The following options are available:
  • Account charged in error
  • Goods/Services not delivered
  • Customer dissatisfaction
  • Cancellation of pre-paid service
  • Good will
  • Overpayment/Duplicate payment
  • Wrong/Undesired payment source charged
  • Other
  1. Add your comments into the CSR Comments field (Optional). 
  2. Click Generate Auth Reversal.

​Note: Reversals against pending authorizations may not be reflected in the account holder's balance for several days, depending on the individual rules and processes of the payment processor and issuing bank/practice.

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