A Template Class is a form of outbound communication that may be sent to an account holder notifying them of any updates or changes to their account, in addition to any account issues. Examples include:
A Template Class is a form of outbound communication that may be sent to an account holder notifying them of any updates or changes to their account, in addition to any account issues. Examples include:
You can select the desired template class from the Template Class dropdown on the Create New Notification Template Group screen.
Note: For instructions on creating a new Notification Template Group, refer to the Create a Notification Template Group article.
The table below describes the different types of template classes that are available:
Class Name |
Description |
---|---|
Account Activation |
Notifies customers that their new account requires confirmation to activate. |
Account Termination |
Notifies customers when their account has been terminated. |
Account Welcome |
Notifies customers that their account has been successfully created. |
Contract Expiry/Renewal |
Notifies customers of an impending expiry of an existing service plan contract. |
Credit Card Expiry |
Notifies customers that their primary credit card on file has an expiry date in the near future. |
Electronic Collection Attempt |
Notifies customers of the status of an attempt to collect funds against an electronic form of payment. |
Invoice |
Prompts the customer to make a payment by sending an invoice. |
MTD Usage Threshold Over |
Notices that threshold for account-holder notification of unbilled month-to-date usage has been crossed over. |
MTD Usage Threshold Under |
Notices that threshold for account-holder notification of unbilled month-to-date usage has been crossed under. |
Non Electronic Payment |
Notifies customers that a non-electronic payment was made. |
PTD Usage Threshold Over |
Notices that the threshold for account-holder notification of unbilled period-to-date usage has been crossed over. |
PTD Usage Threshold Under |
Notices that the threshold for account-holder notification of unbilled period-to-date usage has been crossed over. |
Password Reminder/Reset |
Notifies customers of a recent change to their password. |
Service Plan Change |
Notifies customers of a recent change to their master service plan. |
Supplemental Service Plan Change |
Notifies customers of a change to their supplemental service plan. |
Unapplied Service Credit Usage Threshold Over |
Notices that the threshold for account-holder notification of unbilled period-to-date usage has crossed over the account's current total available unapplied service credit amount. |
Unapplied Service Credit Usage Threshold Under |
Notices that the threshold for account-holder notification of unbilled period-to-date usage has crossed under the account's current total available unapplied service credit amount. |