Class Name |
Description |
Account Activation |
Notify account holder that their new account requires confirmation to activate. |
Account Termination |
Notify account holder when their account has been terminated. |
Account Welcome |
Notify account holder that their account has been successfully created. |
Contract Expiry/Renewal |
Notify account holders of an impending expiry of an existing service plan contract. |
Credit Card Expiry |
Notify account holder that their primary credit card on file has an expiry date in the near future. |
Credit Card Update Required |
Notify the account holder that their account number has changed and no longer matches the credit card on file. |
Dunning |
Messages sent as part of the dunning process for accounts in a past-due state. |
Electronic Collection Attempt |
Notify account holder of the status of an attempt to collect funds against an electronic form of payment. |
MTD Unit Usage Threshold Over |
Notice that one of the thresholds for account-holder notification of unbilled month-to-date unit usage has been crossed OVER. |
MTD Unit Usage Threshold Under |
Notice that threshold for account-holder notification of unbilled month-to-date usage by unit has been crossed UNDER. |
MTD Usage Threshold Over |
Notice that threshold for account-holder notification of unbilled month-to-date usage has been crossed OVER. |
MTD Usage Threshold Under |
Notice that threshold for account-holder notification of unbilled month-to-date usage has been crossed UNDER. |
Non Electronic Payment |
Notify account holder that non electronic payment was made. |
PTD Unit Usage Threshold Over |
Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed OVER. |
PTD Unit Usage Threshold Under |
Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed UNDER. |
PTD Usage Threshold Over |
Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has been crossed OVER. |
PTD Usage Threshold Under |
Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has been crossed UNDER. |
Password Reminder/Reset |
Notify account holder of a change to their password. |
Payment Method Removal |
Notify account holder when their default electronic payment of type Visa or MasterCard on account has been removed and immediately needs customer's attention. |
Service Plan Change |
Notify account holder of a change to their master service plan. |
Supplemental Service Plan Change |
Notify account holder of a change to their supplemental service plan. |
Unapplied Service Credit Usage Threshold Over |
Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed OVER the account's current total available unapplied service credit amount. |
Unapplied Service Credit Usage Threshold Under |
Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed UNDER the account's current total available unapplied service credit amount. |
Invoice/Statement |
Messages sent to account holders, detailing all transaction activity for a billing period. |
Contract End: Terminate service and Billing |
Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated. |
Contract End: Terminate Service and Billing (Proration) |
Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated and the final invoice is prorated. |
Contract End: Continue existing service without contract |
Notify account holders of an impending expiry of an existing service plan contract, when service will continue without a contract. |
Contract End: Renew Automatically |
Notify account holders of an impending expiry of an existing service plan contract, when the contract will be automatically renewed. |
Contract End: Rollover Automatically |
Notify account holders of an impending expiry of an existing service plan contract, when the contract will rollover to a different Plan and/or a Rate Schedule. |