Class Name | Description |
ARC Resource Threshold Warning | Notify account holder that an ARC resource balance is near its designated "threshold warning" level. |
Account Activation | Notify account holder that their new account requires confirmation to activate. |
Account Termination | Notify account holder when their account has been terminated. |
Account Welcome | Notify account holder that their account has been successfully created. |
Contract Expiry/Renewal | Notify account holders of an impending expiry of an existing service plan contract. |
Credit Card Expiry | Notify account holder that their primary credit card on file has an expiry date in the near future. |
Dunning | Messages sent as part of the dunning process for accounts in a past-due state. |
Electronic Collection Attempt | Notify account holder of the status of an attempt to collect funds against an electronic form of payment. |
MTD Unit Usage Threshold Over | Notice that one of the thresholds for account-holder notification of unbilled month-to-date unit usage has been crossed OVER. |
MTD Unit Usage Threshold Under | Notice that threshold for account-holder notification of unbilled month-to-date usage by unit has been crossed UNDER. |
MTD Usage Threshold Over | Notice that threshold for account-holder notification of unbilled month-to-date usage has been crossed OVER. |
MTD Usage Threshold Under | Notice that threshold for account-holder notification of unbilled month-to-date usage has been crossed UNDER. |
Non Electronic Payment | Notify account holder that non electronic payment was made. |
PTD Unit Usage Threshold Over | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed OVER. |
PTD Unit Usage Threshold Under | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed UNDER. |
PTD Usage Threshold Over | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has been crossed OVER. |
PTD Usage Threshold Under | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has been crossed UNDER. |
Password Reminder/Reset | Notify account holder of a change to their password. |
Payment Method Removal | Notify account holder when their default electronic payment of type Visa or MasterCard on account has been removed and immediately needs customer's attention. |
Service Plan Change | Notify account holder of a change to their master service plan. |
Supplemental Service Plan Change | Notify account holder of a change to their supplemental service plan. |
Unapplied Service Credit Usage Threshold Over | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed OVER the account's current total available unapplied service credit amount. |
Unapplied Service Credit Usage Threshold Under | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed UNDER the account's current total available unapplied service credit amount. |
Invoice/Statement | Messages sent to account holders, detailing all transaction activity for a billing period. |
Contract End: Terminate service and Billing | Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated. |
Contract End: Terminate Service and Billing (Proration) | Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated and the final invoice is prorated. |
Contract End: Continue existing service without contract | Notify account holders of an impending expiry of an existing service plan contract, when service will continue without a contract. |
Contract End: Renew Automatically | Notify account holders of an impending expiry of an existing service plan contract, when the contract will be automatically renewed. |
Contract End: Rollover Automatically | Notify account holders of an impending expiry of an existing service plan contract, when the contract will rollover to a different Plan and/or a Rate Schedule. |