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Home > User Documentation > Usage > Manage Usage > Usage Monitoring > Manage Unbilled Usage Balances > Reset Unbilled Usage Balance to Zero

Reset Unbilled Usage Balance to Zero

Overview

Aria automatically resets an account’s month-to-date balance to zero on the account's billing date each month. In addition, Aria resets an account’s billing-period-to-date balance to zero each time the Aria invoicing batch process invoices the account. However, you can manually reset these balances at any time.

Note:  Resetting the unbilled usage balance to zero affects only email messages and event notifications. Actual balances owed by customers for accrued usage will not be affected.

Resetting Unbilled Usage Balance to Zero

Getting Here: Click Accounts > search for an account > Usage History

  1. Click Rated/Unbilled Usage.
  2. Reset either or both of the unbilled usage balances as follows:
  • MTD Balance: Click Re-Set Balance to Zero to reset the customer’s unbilled month-to-date usage balance to zero.
  • PTD Balance: Click Re-Set Balance to Zero to reset the customer’s unbilled billing-period-to-date usage balance to zero.

Note: Resetting the unbilled usage balance to zero only affects the delivery of email messages and event notifications. Actual balances owed by customers for accrued usage will not be affected.

reset unbilled balancesv2.png

A confirmation message displays. The balance is reset to zero and the applicable deltas are updated.

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