Search the Aria Knowledgebase for
User Documentation, APIs, SDKs, and more!



 

Home > Tech Writers Hub > Knowledge Services Sandbox > Event Notification Use Cases > Subscribe to the Master Plan Assigned Notification

Subscribe to the Master Plan Assigned Notification

This article applies to:Aria Crescendo

Overview

In this use case, you subscribe to an event notification letting you know that a new master plan (product) has been assigned to a customer. Based on that notification, you then take your chosen action. Example: enable service.

Note: The instructions below describe the key steps required to subscribe to an event notification. For more detailed instructions, see Subscribe to Event Notifications.

Subscribe to your Chosen Event

Getting Here: Click Configuration > Notifications > Events

  1. Click the event group that you want to subscribe to.

    In this example, we will select Account and Master Plan Instances.

    clipboard_e554428972d3e8f1e1db262975969b8d2.png
     
  2. Select Yes to enable event notifications for the chosen event group.
  3. Select each event about which you want to receive a notification.

    In this example, we will select Account Master Service Plan Assigned.

clipboard_ecaa9aaa6123a087e6023b62b077e9aab.png

  1. Click the Step Results tab.
  2. Click Add another step.

clipboard_ee2cce08074e61b85fb25d2309d28145b.png

  1. Select a Method by which you want to receive event notifications.

    In this example, we will select Account Data via Email (Multi-byte characters supported).
     
  2. Select additional notification options as described in Subscribe to Event Notifications.
  3. Click Save.

clipboard_eba344ddb452247cc1e1da246fcd85e22.png

Sample Event Notification

When a master plan has been assigned to a customer, you will receive a notification similar to the one shown below. You can then take your chosen action. Example: enable service.

For demonstration purposes, the sample below shows only the section of the event notification that contains master plan information.

 

clipboard_ec58597239f7fb94d467cfdd91d61e12d.png

 


Last modified

Tags

This page has no custom tags.

Classifications

This page has no classifications.