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Home > Aria Crescendo Documentation > Event Notification Best Practices > Subscribe to the Master Plan Deassigned Notification

Subscribe to the Master Plan Deassigned Notification

This article applies to:Aria Crescendo

Overview

In this use case, you subscribe to an event notification letting you know that a customer's master plan (product) has been canceled. Based on that notification, you then take your chosen action. Example: disable service.

Note: The instructions below describe the key steps required to subscribe to an event notification. For more detailed instructions, see Subscribe to Event Notifications.

Instructions 

Getting Here: Click Configuration > Notifications > Events

  1. Click the event group that you want to subscribe to.

    In this example, we will select Account and Master Plan Instances.

    clipboard_e554428972d3e8f1e1db262975969b8d2.png
     
  2. Select Yes to enable event notifications for the chosen event group.
  3. Select each event about which you want to receive a notification.

    In this example, we will select Account Master Plan Instance De-assigned.

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  1. Click the Step Results tab.
  2. Click Add another step.

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  1. Select a Method by which you want to receive event notifications.

    In this example, we will select Account Data via Email (Multi-byte characters supported).
     
  2. Select additional notification options as described in Subscribe to Event Notifications.
  3. Click Save.

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Sample Event Notification

When a customer's master plan has been canceled, you will receive a notification similar to the one shown below. You can then take your chosen action. Example: disable service.

For demonstration purposes, the sample below shows only the section of the event notification that contains master plan information.

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