This article contains a list of email template classes and what they do, if enabled. You can create an email template to send email messages to your customers. These email templates are grouped into the below classes to categorize them by function. You will be asked to select one of the below classes when creating a new email template.
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Email Template Classes
Email Template Classes
Table of contents
Overview
Email Template Classes
| Class Name | Description |
| Account Activation | Notify account holder that their new account requires confirmation to activate. |
| Account Termination | Notify account holder when their account has been deactivated. |
| Account Welcome | Notify account holder that their account has been successfully created. |
| Contract End: Continue existing service without contract | Notify account holders of an impending expiry of an existing service plan contract, when service will continue without a contract. |
| Contract End: Renew Automatically | Notify account holders of an impending expiry of an existing service plan contract, when the contract will be automatically renewed. |
| Contract End: Rollover Automatically | Notify account holders of an impending expiry of an existing service plan contract, when the contract will rollover to a different Plan and/or a Rate Schedule. |
| Contract End: Terminate Service and Billing (Proration) | Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated and the final invoice is prorated. |
| Contract End: Terminate service and Billing | Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated. |
| Contract Expiry/Renewal |
Notify account holders of an impending expiry of an existing service plan contract:
|
| Credit Card Expiry | Notify credit card holder/billing contact that their primary credit card on file has an expiry date in the near future. If a billing contact is not available, the email is sent to the account holder. |
| Credit Card Update Required | Notify the account holder that their account number has changed and no longer matches the credit card on file. |
| Daily Unit Usage Threshold Over | Notice that one of the thresholds for account-holder notification of unbilled daily unit usage has been crossed OVER. |
| Daily Unit Usage Threshold Under | Notice that one of the thresholds for account-holder notification of unbilled daily unit usage has been crossed UNDER. |
| Dunning | Messages sent as part of the dunning process for accounts in a past-due state. |
| Electronic Collection Attempt | Notify billing contact of the status of an attempt to collect funds against an electronic form of payment. |
| MTD Unit Usage Threshold Over | Notice that one of the thresholds for account-holder notification of unbilled month-to-date unit usage has been crossed OVER. |
| MTD Unit Usage Threshold Under | Notice that threshold for account-holder notification of unbilled month-to-date usage by unit has been crossed UNDER. |
| MTD Usage Threshold Over | Notice that threshold for statement contact notification of unbilled month-to-date usage has been crossed OVER. |
| MTD Usage Threshold Under | Notice that threshold for statement contact notification of unbilled month-to-date usage has been crossed UNDER. |
| Master Plan Instance Deprovisioned | Notify account holder when the Master Plan Instance is deprovisioned, i.e., Terminated, Cancelled or Suspended. |
| Non Electronic Payment | Notify account holder that non electronic payment was made. |
| PTD Unit Usage Threshold Over | Notice that threshold for statement contact notification of unbilled billing-period-to-date usage by unit has been crossed OVER. |
| PTD Unit Usage Threshold Under | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed UNDER. |
| PTD Usage Threshold Over | >Notice that threshold for statement contact notification of unbilled billing-period-to-date usage has been crossed OVER. |
| PTD Usage Threshold Under | Notice that threshold for statement contact notification of unbilled billing-period-to-date usage has been crossed UNDER. |
| Password Reminder/Reset | Notify account holder of a change to their password. |
| Payment Method Removal | Notify account holder when their default electronic payment of type Visa or MasterCard on account has been removed and immediately needs customer's attention. |
| Payment Reminder 01-03 | First, second, and third notice to account holders with outstanding balances that a payment is due. |
| Service Plan Change | Notify account holder of a change to their master service plan. |
| Supplemental Service Plan Change | Notify account holder of a change to their supplemental service plan. |
| Unapplied Service Credit Usage Threshold Over | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed OVER the account's current total available unapplied service credit amount. |
| Unapplied Service Credit Usage Threshold Under | Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed UNDER the account's current total available unapplied service credit amount. |
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