Aria clients can deliver a one-off product (Non-Subscription Offering) to a customer, who uses an electronic or payment-terms form of payment. If the customer’s electronic payment fails, or the customer fails to pay by the Payment Terms due date, then the client can initiate the dunning process on the customer’s Master Plan Instance that is associated with the order. For more information on the dunning process, see Create a Dunning Process.
The following client parameters allow dunning on orders to be enabled/disabled:
Getting Here: Configuration > Payments > Payment Settings
Note: For dunning on orders to work for customers using electronic forms of payment, Auto-Void Order on Electronic Collection Failure MUST be set to False and Auto-Collect on Order Invoicing MUST be set to True. Immediate dunning for orders for customers using electronic forms of payment is NOT currently supported. Instead, the dunning process is triggered as part of the nightly batch process.
Note: If a collection attempt fails for an order invoice when creating an order using create_order_m API or via Create Orders in the Aria UI, the respective master plan instance (MPI) is moved to dunning immediately.