The CSR Activity report allows you to see what information your Customer Services Representative (CSR) viewed, added, removed, or changed within the Accounts section of Aria.
The CSR Activity report allows you to see what information your Customer Services Representative (CSR) viewed, added, removed, or changed within the Accounts section of Aria.
Getting Here: Click Configuration > Audit Logs > CSR Activity
The selected CSR's activity displays based on the time period that you specified. The activity is grouped by session, which is the time between when the CSR logged in, then logged out, or the session timed out.