Search the Aria Knowledgebase for
User Documentation, APIs, SDKs, and more!



 

Home > Aria Crescendo Documentation > Aria for Salesforce > Aria for Salesforce > Account Actions > Write-Offs and Hold Disputes

Write-Offs and Hold Disputes

This article applies to:Aria Crescendo

Overview

From Salesforce, you can view write-offs and dispute holds by following the steps below. You can also create a write-off or a dispute hold or settle a dispute hold for an existing account.

Displaying Write-Offs and Dispute Holds on an Account

Getting Here: Click Account > Aria Payments and Credits

  1. Click the Aria Payments and Credits button on the account.

payments and credits.png

The Payments tab displays.

  1. Click the Write-Offs/Disputes tab.

The write-off and dispute hold history is displayed in real time from Aria.

  1. Click the Invoice link next to the write-off/dispute hold record to view the invoice line items.

writeoff tab.png

Invoice line item information displays.

invoice line items.png

 


Last modified

Tags

This page has no custom tags.

Classifications

This page has no classifications.