You can create a write-off or dispute holds against an existing account, as well as against an invoice for an existing account by following the steps below.
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Create Write-Offs or Dispute Holds
Create Write-Offs or Dispute Holds
Table of contents
Overview
Creating Write-Offs or Dispute Holds
Getting Here: Click Account > Aria Payments and Credits
- Click the Aria Payments and Credits button on the account.
The Payments tab displays.
- Click the Write-Offs/Dispute Holds tab.
The write-off and dispute hold history is displayed in real time from Aria.
- Select one of the following options from the top of the page:
- Create Write-Offs (default option): The invoices against which write-offs can be applied display.
- Create Dispute Hold: The invoices against which dispute holds can be applied display.
- Click an invoice to fill out the Write-Off or Dispute Hold form, depending on the selection made above.
- Fill out the applicable form (example below is for a write-off).
- Click the Create Write-Off or Create Dispute Hold button.
A confirmation page displays.
- Review write-off or dispute hold.
- Click the Create Write-Off or Create Dispute Hold button on the Preview page to save the write-off or dispute hold to Aria.
If the write-off or dispute hold is saved successfully to Aria, the screen is refreshed to display the latest history, which includes the recently created write-off or dispute hold. If the write-off or dispute hold is not successfully saved, an error displays.
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