Performance improvements, including database handling queries, and UI changes, have been implemented to reduce response times for the retrieval of account, plan, and transaction detail via the Account Overview screen.
Getting Here: Accounts > Search > Account Overview

To improve overall response time when accessing accounts having a large number of Master Plan Instances, the "Balance Details" section on the Account Overview screen has been modified to limit the display to ten (10) Master Plan Instances.
The column headings and data in this view have also been modified to now include Master Plan Name, Master Plan Instance ID, Full Balance, Dunning State (new), and Master Plan Status (new).
Note: Current Balance Due, and Days Past Due have been removed from this view in order to optimize performance when accessing accounts having a large number of Master Plan Instances. These fields are available on the Master Plan Instance's Plan Details screen.
Click on any Master Plan Name from this view to access the Master Plan Instance's Plan Details screen.
A "View All Plans" link has also been added to this section in the Account Overview. The number in (parenthesis) next to this link indicates the total number of Master Plan Instances subscribed to by the account. Clicking on this link accesses the account's Plans screen.
- Click on the View All Plans link
The account's Plans screen is displayed.
The Plans view displays all Master Plan Instances subscribed to by the account, grouped by Billing Group assignment, including the Billing Group's primary payment method, and each Master Plan Instance's Plan Instance ID, Plan Name, Client Defined Identifier, Units, and Status.
Note: No changes have been made to this screen.
- Click on any Master Plan Instance's Plan Instance ID to view the Master Plan Instance's Plan Details screen.

The Master Plan Instance's Plan Detail screen is displayed.
The Current Balance Due, and Days Past Due fields can be found in the shaded gray area to the right of the screen.
Note: No changes have been made to this screen.
- Click on the Plans tab to return to the account's Plans screen.