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Home > Aria Crescendo Documentation > Account Management > Payments and Credits > Payments > Surcharges


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This article applies to:Aria Crescendo


Surcharges enable you to charge customers additional fees based on various factors within their account and any incurred charges. For instance, a cloud-based video streaming service may charge customers a surcharge fee for choosing to stream high-definition movies rather than standard definition movies. 

Surcharges may be assessed as a flat fee or as a percentage of an invoiced amount. In addition, surcharges may be assigned directly to an account, or assigned as part of a plan purchase. You may apply surcharges to payment terms, to all plans and services for an account, as well as to specific plans and services, including but not limited to:

  • Recurring services
  • One-time services
  • Usage-based services

The screenshot below displays an account invoice with the following:

  • Master Plan Instance
  • Account-level Surcharge
  • Surcharge on the Master Plan Instance

All surcharges appear on invoices using the external description assigned to them when the surcharge is created. See Create New Surcharge for detailed information.




Surcharge Best Practices

Create New Surcharge

Edit a Surcharge

Assign a Surcharge to a Plan

Assign a Surcharge to an Account

Remove a Surcharge from a Plan

Remove a Surcharge from an Account

Delete a Surcharge

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