Search the Aria Knowledgebase for
User Documentation, APIs, SDKs, and more!

 

Home > Aria Crescendo Documentation > Account Management > Payments and Credits > Credits > Refunds

Refunds

Overview

A refund is the return of money that was previously paid by a customer. Refunds are issued to the original payment method used by a customer. To issue a refund, you must complete two steps:

  1. Refund a payment. This increases the customer's balance by the amount of the reversed payment.
  2. Optionally reverse (void) one or more invoice line items. This decreases the customer's balance by the amount of the reversed line item(s). If you do not void invoice line items after issuing a refund, then the customer still has an outstanding balance equal to the refund amount.

If the payment being refunded was collected by Aria electronically via a payment gateway, then the same payment gateway used to process the original payment is sent a request by Aria to refund the original payment method. The amount of the refund cannot exceed the original payment amount minus any amounts previously refunded for that payment.

Refund Prerequisites

You can issue a refund of a payment only if all of the following are true:

  • The full amount of the payment has not already been refunded.
  • The payment is recorded in Aria as a result of either being manually recorded by a user in Aria (i.e. for a check mailed by a customer) or being collected electronically by Aria.
  • For electronic payments methods, the original payment date falls within an allowable timeframe for refundability as determined by the payment gateway.
  • By default, Aria allows you to issue refunds no less than two days and no more than 60 days after the original payment.

Note: You can contact Aria Customer Support if your payment gateway allows refunds outside of Aria's default time frames.

Refund Deadlines

If you missed the deadline for issuing a refund, you can return money to a customer by issuing a cash credit or a service credit depending on your business needs. In such a situation, you do not void any invoice line items because then you cannot associate an invoice with a payment that was made.

Aria submits refund requests to the applicable payment gateway. The applicable payment gateway and issuing bank process the refund of money to the customer's credit card or bank account.

Note: Refunds to electronic payments methods may not be reflected in the customer's balance (credit card or bank account) for several days, depending on the rules of the payment gateway and issuing bank.


You must to post a comment.
Last modified
12:55, 10 Oct 2016

Tags

Classifications

This page has no classifications.