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Home > Aria Crescendo Documentation > Account Management > Account Hierarchy Visualization

Account Hierarchy Visualization

This article applies to:Aria Crescendo


This feature supports the visualization of detailed account hierarchy in the form of a tree diagram via a screen overlay launched from within the Aria application. This feature also allows the user to easily move between an account's detailed visual hierarchy, and the Aria application. Clients can control what level of users can see the account hierarchy overlay screen.

Conditional Display of Account Hierarchy Link by Role / Level of Account Access

Getting Here: Configuration > Security > Roles

Role - Account Access.jpg

  1. An Aria user is required to be associated with a "Role" that permits Account Access at the Power CSR level. 

Getting Here: Configuration > Security > Account Access > Account Overview > Pages > Account Hierarchy

Account Access_Account Hierarchy_Power CSR_ON.jpg

The Account Hierarchy Overlay screen link is enabled by a new page setting in the Account Overview screen.

  1. Using the arrow drop down, the Account Hierarchy page setting must be set to a Minimum CSR Level of "Power CSR". 
  2. The display setting for the page must be set to "On".

Then, click on the Save button at the bottom of the screen to apply and save this setting.

Note: By default, display of the Account Hierarchy Overlay page link is set to "Off".

Accessing an Account's Visual Account Hierarchy

Account Overview - View Account Hierarchy Link.jpg

  1.  Access an account, and click on the "View Account Hierarchy" link.

Note: The "View Account Hierarchy" link is only displayed to those Aria users having the appropriate levels of Role access, and Page permissions as detailed in 2, and 3 above.


Account Hierarchy Overlay Screen

Account Visualizations - Steps 5 through 10.jpg

The Account Hierarchy Overlay screen displays. The selected account card (highlighted in blue), is visually represented with other account cards that comprise its account hierarchy makeup. As Parents' parents and Children's children are displayed - Up to four (4) levels of account hierarchy are displayed at any time without the need to scroll on a 1024 X 768 resolution.

Note: A "Right Arrow"  icon will be displayed to the right of the 4th account card on ANY / ALL sibling rows that have 5 or more account cards. When the user clicks on the right arrow icon, (up to) 4 new account cards will display instead of the previous 4. ANY / ALL "connecting lines" will be updated to continue to show the appropriate relationship to parent / children accounts. When the user first clicks on the right arrow' icon, a "Left Arrow" will display to the left of the 1st account card for the row. When there are no more account cards to show - the "right arrow" will disappear, and the user may no longer advance to the right. However, the "left arrow" will still be present. 

When there is no longer a "right arrow" (but there is a "left arrow" - by selecting the "left arrow" - the user is advanced up to 4 accounts to the left. Selecting the "left arrow" again will continue to advance the user up to 4 account cards to the left until there is no more "left arrow" and the "right arrow" appears again. Only the children (grandchildren, etc. of one account are shown at any time.

Each account card in the hierarchy displays the following:

  1. A colored dot indicating the account's current status:
    green dot.jpg Active or Permanent
    Yellow Dot.jpg Registered Pending Activation or Temporary Service Ban
    Red Dot.jpg Deactivated or Archived
  2. Company Name, or First and Last Name of Account Contact if Company Name is not available. If there is no value for either of these first two variables, then the user will see the Account User ID.
  3. A numerical value indicating the number of child accounts directly associated to the selected or highlighted account.
  4. Payment Responsibility; Self Pay, Parent Pay, or Mixed (a combination of Self Pay, and Parent Pay).
  5. Account Currency.
  6. Full Balance owed.

Account Card's "View Details" Link

Account Visualization - Steps 11.jpg

  1. Clicking on an account card's "View Details" link opens a window that displays the account's:

11a.    Account Number

11b.    Last Invoice Date

11c.    Last Invoice Amount

11d.    Service Credits currency amount available on the account

11e.    Number of Master / Supplemental Plan instances subscribed to by the account

  1. Clicking on an account card's >View Details>Last Invoice Amount>"PAYMENTS" link returns the user to the Aria application to access the account's "Payments & Credits" screen. From here, a user can view the account's recent payments and initiate a payment, or perform other account actions using the screen tabs at the top of the screen, and / or navigation menu to the left.

Make Payment Screen.jpg

  1. Clicking on a selected account card's >View Details>Plan Instances>"View All" link returns the user to the Aria application to access the account's "Plans" screen. From here, a user can view an account's plan detail, plan payment responsibility, or perform other account actions using the screen tabs at the top of the screen, and / or navigation menu to the left.

Plans Screen.jpg

  1. To return to the Account Hierarchy Overlay screen, first click on the "Account Overview" tab within the Accounts menu.

View Account Hierarchy 2.jpg

  1. Then click on the account's "View Account Hierarchy" link.

Navigating Other Accounts on the Account Hierarchy Overlay Screen

Navigating Through Other Accounts - Step 16.jpg

  1. Click on another Account Card displayed on the Account Hierarchy Overlay screen. 

Account Visualization - Steps 17 through 20.jpg

  1. The original account card selected is now outlined in orange.
  2. The new account card selected is now highlighted in blue.
  3. Any children accounts associated with the newly selected account card are displayed.

Note: Each account card, other than the original account card , includes a "View Account" link in addition to a "View Details" link.

  1. Click on an account card's "View Account" link to return to the Aria Application to view the account's "Account Overview" screen.

Account Visualization - Step 21.jpg

  1. Click on the account's "View Account Hierarchy" link.

Account Visualization - Step 22.jpg

  1. The Account Hierarchy Overlay screen displays showing the account hierarchy for this account. Click on any Parent or Children account cards of the selected account to expand the selected accounts' account hierarchy tree.

Account Visualization - Step 23.jpg

  1. Click on the Account Overlay screen's "X" at any time to close, and return to the original selected account's "Account Overview" screen in the Aria Application. 
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