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Home > Aria Crescendo API List > Aria Crescendo API Error Messages > update_acct_complete_m

update_acct_complete_m

Table of contents
This article applies to:Aria Crescendo

Overview

The following error messages can be generated by update_acct_complete_m.

1001: unexpected error


1004: authentication error

Associated Inputs: auth_key


1009: account does not exist

Associated Inputs: acct_no, account_no, client_acct_id, user_id, parent_acct_no


1010: missing required parameters

Associated Inputs: all required inputs, typically one of the following: custom_rate_per_unit, custom_rate_seq_no, status_cd, dunning_state


1012: invalid or previously used receipt ID

Associated Inputs: client_receipt_id

Additional Comments: This value must be unique for a client and must be alphanumeric. A previously used client_receipt_id can be reused if all those previous calls has failed (with an error_code other than 0/OK), if the client parameter NEVER_ALLOW_USED_RECEIPT_ID = FALSE.


1016: invalid input

Associated Inputs: alt_service_no_to_apply, assignment_directive, auto_skip_to_next_bill_date, client_billing_group_id, custom_rate_service_no/custom_rate_client_service_id, plan_instance_no, plan_instance_service_no, client_plan_instance_id, client_plan_instance_service_id, plan_instance_no, plan_instance_service_no, client_plan_instance_id, client_plan_instance_service_id, plan_instance_service_no, eligible_plan_no, eligible_service_no, email, force_master_bill_date_reset, fulfillment_only, include_master_plans, include_supp_plans, include_billing_groups, include_payment_methods, include_master_plans, include_supp_plans, include_billing_groups, include_payment_methods, invoice_no, length_months, end_date, limit, limit_records, modify_directive, contract_plan_instances_update, modify_directive, contract_plan_instances_update, offset, percent_amount, percent_eval_plan_instance_no, client_percent_eval_plan_instance_id, percent_eval_service_no, client_percent_eval_service_id, phone_ext, work_phone_ext, plan_unit_inst_status_cd, plan_units, reason_code, start_date, end_date, start_date, end_date, status_cd

Additional Comments:  This error can be caused by the wrong type of input, for example, text in a numbers-only field, an  or specifying a value other than one of the documented allowable values.


1017: invalid password

Associated Inputs: password

Additional Comments: The password does not meet the parameters set by the client.


1023: userid is missing or invalid

Associated Inputs: user_id

Additional Comments: You must enter a user_id if the client is not enabled to automatically generate them.


1024: invalid date format

Associated Inputs: bill_birthdate, birthdate, degrade_date, initial_credit_date, invoice_line_reversing_date, service_fulfillment_date, queue_date, start_bill_date, end_bill_date, start_date, end_date, stmt_birthdate, bill_birthdate

Additional Comments: All date inputs must be in yyyy-mm-dd format.


1033:  a parameter that represents a true or false value contains invalid input

Associated Inputs: alt_collect_on_approve, alt_send_statement_on_approve, cancel_orders_on_discard, cascade_action, do_auto_discard, do_collect, change_status_after_coll, reset_dates_after_status, disable_existing_on_update, do_write, exclude_terminated_plan_inst, include_all_rate_schedules, include_plan_hierarchy, retrieve_bundled_nso, retrieve_included_nso, include_translations, include_inactive_items, include_invoice_activity_eligibility, include_rs_summary, include_translations, include_service_supp_fields/include_product_fields/, include_plan_instance_fields/include_plan_services/, include_surcharges, include_void_transactions, include_voided, invoice_unbilled_usage, is_unlinked_refund, record_cc_on_auth_failure, retrieve_excluded_usage, send_email, usage_pooling, do_write


1034: there is no data to be modified


1035: invalid assignment directive

Associated Inputs: master_plan_assign_directive, assignment_directive


1037: invalid account group directive

Associated Inputs: collection_acct_grp_directive, functional_acct_grp_directive


1046: invalid tax exemption level code

Associated Inputs: tax_exemption_level

Additional Comments: Note that tax_exemption_level is only used with Aria's internal tax engine.


1049: Billing or plan changes not allowed due to the account status

Associated Inputs: N/A

Additional Comments: This message indicates a processing problem.


1064: Invalid surcharge directive

Associated Inputs: surcharge_directive

1066: Locale name does not exist in the system.

Associated Inputs: locale_name


1067: Locale no does not exist in the system.

Associated Inputs: locale_no, master_plan_instance_no


1101: Credit-only proration is not valid in this case because there is a mandatory child supplemental plan that will be assigned and result in charges on the account.

Associated Inputs: master_plan_assign_directive


3003: could not create invoice


3017: pro-ration period cannot be greater than plan billing interval


3018: invalid automatic offset months option


3098: Negative Charge Line Items are not allowed.


4006: invalid pay method

Associated Inputs: alt_pay_method, pay_method_type, pay_method_type


4008: invalid expiration date

Associated Inputs: alt_pay_method, cc_expire_mm, cc_expire_yyyy, credit_expiry_date, pay_method_type

Additional Comments: Dates must be in yyyy-mm-dd format.


4009: invalid cc number

Associated Inputs: cc_number, alt_pay_method, cc_num, pay_method_type


4010: invalid bank draft info

Associated Inputs: bank_acct_no, bank_routing_no, alt_pay_method

Additional Comments:

  1. The client parameter BANK_DRAFT_INDICATOR must be enabled. 1.
  2. Bank_acct_no and bank_routing_no are required.
  3. Valid bank_routing_no from Aria's ABA lookup in case of US address.
  4. Bank_routing_no must be numeric.
  5. For US, bank_routing_no should be 9 digits in length (left padded with zeros).
  6. Bank_routing_no must pass checksum validation.

4011: cc authorization failed

Associated Inputs: alt_pay_method, cc_number, cc_expire_mm, cc_expire_yyyy, pay_method_type

Additional Comments: $1 authorization has failed.


4017: duplicate payment method client defined id.

Associated Inputs: client_payment_method_id, new_client_payment_method_id

Additional Comments: This value must be unique at the client level.


4022: invalid cc id

Associated Inputs: pay_method_type, cc_id


4027: Changes for this plan were not saved because the collection attempt associated with this change was unsuccessful.

Associated Inputs: do_collect


4032: cc_id is required.

Associated Inputs: cc_id, pay_method_type

Additional Comments: cc_id is required for this payment processor.

 


5002: invalid account status code

Associated Inputs: status_cd


5003: invalid notify method

Associated Inputs: notify_method_no


5004: invalid responsibility level cd

Associated Inputs: resp_level_cd

Additional Comments: Resp_level_cd=4 is not supported in Aria Crescendo.


5005: invalid parent account no

Associated Inputs: senior_acct_no


5008: invalid userid length

Associated Inputs: user_id

Additional Comments: This error is based on the client parameters MIN_USERID_LENGTH and MAX_USERID_LENGTH.


5009: userid contains illegal characters

Associated Inputs: user_id

Additional Comments: Only alphanumeric characters are allowed.


5010: userid is reserved

Associated Inputs: user_id

Additional Comments: You must select another user ID.


5011: userid is taken

Associated Inputs: user_id

Additional Comments: You must select another user ID.


5012: password is too short

Associated Inputs: password

Additional Comments: This error is based on the client parameter MIN_PASSWD_LENGTH.


5013: password is too long

Associated Inputs: password

Additional Comments: This error is based on the client parameter MAX_PASSWD_LENGTH.


5014: password contains invalid characters

Associated Inputs: password


5016: password not strong

Associated Inputs: password

Additional Comments: The password  must be at least eight characters in length and must contain at least one alphabetic and one numeric char.


5017: invalid iso country code

Associated Inputs country, bank_country_cd, bill_country


5018: account in uneditable status

Additional Comments: If the account is in an archived state, edit is not allowed.


5021: invalid test acct indicator

Associated Inputs: test_acct_ind


5026: supp field value already exists

Associated Inputs: supp_field_name

Additional Comments: The same name was provided more than once with the same value.


5030: Child account's Currency is not matching with Parent account's Currency

Associated Inputs: currency_cd


5031: Child account of this account cannot be set as its parent.

Associated Inputs: senior_acct_no

Additional  Comments: The given senior_acct_no must not be a child account.


5033: Invalid parent account user id.

Associated Inputs: senior_acct_user_id


5034: Invalid parent client account id.

Associated Inputs: senior_client_acct_id


5036: Client Account ID is already assigned to other account

Associated Inputs: client_acct_id

Additional Comments: This validation occurs only when the client parameter CHECK_CLIENT_ACCT_ID_ALREADY_TAKEN is enabled for the client.


5038: Client Account ID has exceeded maximum size

Associated Inputs: client_acct_id

Additional Comments: Maximum allowable length is 50 characters.


5039: Invalid RevRec profile ID.

Associated Inputs: revrec_profile_id


5040: Invalid RevRec client-defined ID.

Associated Inputs: revrec_client_defined_id


5041: Invalid invoicing option provided

Associated Inputs: invoicing_option


5048: Missing senior account number/identifier

Associated Inputs: senior_acct_no, resp_level_cd

Additional Comments: Senior account number is mandatory when master_plan_instance.resp_level_cd is not equal to 1.


5051: the responsible master plan instance number/identifier is not associated with the senior account number

Associated Inputs: resp_master_plan_inst_no, parent_acct_master_plan_inst_id

Additional Comments: The responsible mpi_no must be from the senior/parent account.


5052: Invalid product field

Associated Inputs: plan_instance_fields_info.field_name, field_name

Additional Comments: The field is not mapped to the plan.


5053: Missing values for required plan instance field

Associated Inputs:   plan_instance_field_value

Additional Comments: This field is required, but did not have a value.


5055: Updating multiple contacts with different names on a consumer account is not allowed.

Additional Comments: The first name, middle initial and last name of account contact, billing contact and statement contact must be same when consumer_acct_ind = 1.


5059: Invalid Product Field Value.

Associated Inputs: field_value

Additional Comments: The value must be from the configured allowed values.


5060: Invalid Product Field Directive.

Associated Inputs: plan_instance_field_directive


5061: Number of Product Field value exceeds maximum number of allowed values.

Associated Inputs: field_value

Additional Comments: The value must meet the configured maximum values.


5062: Number of Product Field values does not meet required minimum number of values.

Associated Inputs: field_value

Additional Comments: The value must meet the configured minimum values.


5063: Field cannot be added because it is not a plan instance field.

Associated Inputs:  plan_instance_field_name


5070: Invalid Legal Entity no

Associated Inputs: legal_entity_no


5071: Invalid Client Legal Entity ID

Associated Inputs: client_legal_entity_id


5073: Once an account is set with a Legal Entity, it cannot be changed or removed.

Associated Inputs: legal_entity_no or client_legal_entity_id


6003: could not validate billing information

Associated Inputs: pay_method_type, cc_auth_amount

Additional Comments: There was an error during the $1 authorization attempt.


6004: validation not supported for this payment method

Associated Inputs: alt_pay_method, seq_no

Additional Comments: Only payment methods 1 and 13 are supported.


6005: invalid supplemental field

Associated Inputs: supp_field_name

Additional Comments: Unknown field name.


6007: CVV Declined

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization has failed due to CVV.


6008: Address verification declined

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization failed due to billing address.


6009: CVV timeout - retry

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization failed due to CVV check timeout.


6010: Address verification timeout - retry

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization failed due to billing address check timeout.


6021: Invalid state_prov entered

Associated Inputs: bill_state_prov, state_prov, stmt_state_prov, bill_state_prov


6022: invalid supp field value

Associated Inputs: supp_field_value

Additional Comments: Value is empty or not from the configured allowed values.


6023: billing information does not exist

Additional Comments: Taxable address does not contain country or state info. The tax credit calculation during proration does this validation.


6027: IBAN is alphanumeric and is 16 to 34 characters in length

Associated Inputs:  iban, alt_pay_method_iban


6029: Bank swift code is alphanumeric and is 8 or 11 characters in length

Associated Inputs: bank_swift_cd, alt_pay_method


6031: BBAN is numeric and up to 16 digits

Associated Inputs: alt_payment_method, bank_acct_no


6033: Bank branch code is numeric and up to 10 digits

Associated Inputs: bank_branch_cd


6034: Basic bank account number or IBAN is required for Direct Debit

Associated Inputs: iban, bank_acct_no


6045: Account can have only one active NETS payment method.

Associated Inputs: payment_method_type


7028: duplicate billing group client defined id.

Associated Inputs: client_billing_group_id, new_client_billing_group_id

Additional Comments: This value must be unique at the client level.


12001: Account group does not exist

Associated Inputs: group_no, acct_group_id

Additional Comments: An invalid seq_function group_id was entered.


12002: Account group is collections based

Associated Inputs: functional_acct_group_no or client_functional_acct_group_id


12003: Account group is not collections based

Associated Inputs: collection_acct_group_no or client_collection_acct_group_id


12004: Account already assigned to this group

Associated Inputs: collection_acct_group_no or client_collection_acct_group_id


12010: Client account group does not exist

Associated Inputs: collections_acct_group_no, client_acct_group_id, alt_client_acct_group_id


12011: A collection account group must be provided in order to add or remove it from this account.

Associated Inputs: collection_acct_grp_directive, collection_acct_group_no, client_collection_acct_group_id


14001: invalid master plan no

Associated Inputs: plan_no


14005: invalid plan service combination

Associated Inputs: custom_rate_service_no, custom_rate_service_id

Additional Comments: The given plan number and service number combination for master and supplemental plans is not valid.


14006: invalid rate schedule no

Associated Inputs: acct_rate_schedule_no, mpi_rate_schedule_no, master_plans_detail, alt_rate_schedule_no, supp_plan.alt_rate_schedule_no


14008: account has supplemental plans that are not eligible under this master plan

Additional Comments: The supplemental plan is not linked to the master plan.


14012: Alternate rate schedule's currency does not match the account's currency.

Associated Inputs: alt_rate_schedule_no, client_alt_rate_schedule_id

Additional Comments: The alt_rate_schedule currency does not match the  account currency.


14013: New plan does not have a rate schedule with a currency matching the account's currency.

Associated Inputs: alt_rate_schedule_no, acct_currency

Additional Comments: The given rate schedule currency does not match the account's currency.


14014: invalid rate tier structure

Associate Inputs: custom_rate_to_unit, custom_rate_seq_no

Additional Comments: While entering custom rates, the rate schedule must have the same number of units in each tier, and the same number of tiers, as the schedule on which it is based. From_units must be grater than - and less than to_units. The tiers must also be continuous.


14015: custom from and to units not supported for given service_no

Associated Inputs: custom_rate_from_unit, custom_rate_to_unit

Additional Comments: For the custom rate sequence, the "from" unit in one tier is not immediately after the end unit in the previous tier. Tiers are not allowed for other than recurring and usage services.


14019: invalid usage accumulation reset months value

Associated Inputs: usage_accumulation_reset_months

Additional Comments: The accumulation months is not between 0 and 99.


14023: Offset Interval must be greater than zero

Associated Inputs: offset_interval


14024: Invalid Offset Interval and Assignment Directive combination.

Associated Inputs: offset_interval, assignment_directive

Additional Comments: Offset_interval only applies to the anniverary date.


14027: The end units of final rate tier is not infinity

Associated Inputs: custom_rate_to_unit

Additional Comments: The custom rates final unit must be infinity.


14033: Invalid Promo Code

Associated Inputs: promo_cd


14035: Invalid client plan id

Associated Inputs: client_plan_id, custom_rate_client_plan_instance_id


14036: Invalid client service id

Associated Inputs: client_service_id, client_plan_instance_service_id, client_percent_eval_service_id, custom_rate_client_service_id


14038: Invalid client rate schedule id

Associated Inputs: client_alt_rate_schedule_id, rollover_client_rate_sched_id


14042: Promo Code Expired

Associated Inputs: promo-cd


14043: Invalid plan instance rate_seq combination

Associated Inputs: custom_rate_from_unit, custom_rate_to_unit

Additional Comments: If the from/to units are not specified, the given rate_seq_no must be a valid rate_seq_no.


14045: Promo code's start date is in the future

Associated Inputs: promo_cd


14053: Invalid master plan instance number

Associated Inputs: master_plan_instance_no


14054: Invalid client master plan instance identifier

Associated Inputs: client_master_plan_instance_id


14055: Missing senior master plan instance number/identifier

Associated Inputs: resp_master_plan_inst_no and client_resp_master_plan_inst_id, resp_lvl_cd, parent_acct_master_plan_inst_id

Additional Comments: If resp_level_cd is not 1 and no responsible plan instance number or ID was entered.


14059: The senior master plan instance cannot be responsible for another plan instance because it is set to Parent Pay

Associated Inputs: resp_master_plan_inst_no and client_resp_master_plan_inst_id, parent_acct_master_plan_instance_no

Additional Comments: The responsible plan instance is a child pay,


14060: Plan cannot be replaced because the plan stauts of the existing lan does not allow the plan to be replaced

Additional Comments: The current status of the MPI does not allow its plan to be replaced


14063: duplicate plan instance client defined id.

Associated Inputs:client_plan_instance_id, new_client_plan_inst_id


14077: Account status not support plan provisioning.

Associated Inputs: status_cd

Additional Comment: The current status of the account does not allow provisioning.


14078: Master plan instance status not support plan provisioning.

Associated Inputs: status_cd

Additional Comments: The current status of the master plan does not allow provisioning.


14084: Invalid rate schedule. Please verify start date and end date of provided rate schedule.

Associated Inputs: alt_rate_schedule_no, alt_rate_schedule_id


14086: Plan Units cannot be below the minimum required units for this child plan.

Associated Inputs: plan_units


14087: The maximum number of allowable units has been exceeded.


14098: Invalid proration invoice timing

Associated Inputs: mp_proration_invoice_timing, proration_invoice_timing


15001: invalid coupon code

Associated Inputs: coupon_codes


15002: coupon expired

Associated Inputs: coupon_codes, coupon_cd


15006: Duplicate surcharge number in input

Associated Inputs: acct_surcharges, mpi_surcharges, mp_surcharge_no


15008: Invalid surcharge rate schedule no

Associated Inputs: rate_schedule_no, mp_rate_schedule_no


15009: Invalid surcharge number

Associated Inputs: surcharge_no, mp_surcharge_no


15011: The coupon code provided for this account or master plan does not match its specified Coupon Applicability Scope, which determines whether the coupon is available at the account level, the master plan instance level, or both.

Associated Inputs: coupon_cd


15012: Coupon code has already been applied and cannot be used again.

Associated Inputs: coupon_codes


15013: The surcharge provided for this Account or Master Plan does not match its specified Surcharge Applicability Scope, which determines whether the surcharge is available at the account level, master plan instance level or both.

Associated Inputs: mpi_surcharges, mp_surcharge_no


18005: Invalid Template number

Associated Inputs: alt_msg_template_no, cn_alt_msg_template_no, alt_inv_template_no, alt_stmt_template_no


18010: Invalid Credit Memo Template number

Associated Inputs: credit_memo_template

Additional Comments: The credit memo template must be mapped to the "CM" template class.


18011: Invalid Rebill Template number

Associated Inputs: rebill_template

Additional Comments: The rebill template must be mapped to "RB" template class.


20026: agreement id OR credit card info is required

Associated Inputs: pay_method_type, bill_agreement_id, cc_num

Additional Comments: The pay_method_type is "13", the bill_agreement_id is null and cc_num is null.


20031: agreement id is mandatory for this payment method

Associated Inputs: pay_method_type, bill_agreement_id

Additional Comments: The pay_method_type is "29" and the bill_agreement_id is null.


20287: The email address is not valid.

Associated Inputs: email, bill_email, stmt_email


23013: Invalid usage threshold applicability

Associated Inputs: usage_threshold_applicability

Additional Comments: The usage_threshold_applicability is not in, "ut" or "up".


25020: Illegal characters entered

Associated Inputs: All character field inputs like firstname lastname, dunning_group_name, comments, etc.


25022: Unsupported backup pay method provided

Associated Inputs: billing_groups_array.backup_payment_method_no/client_backup_payment_method_id


25023: Primary payment method is required.

Associated Inputs: pay_method_type, pay_method_name, client_pay_method_cdid,bill_agreement_id

Additinal Comments: There must be a primary pay method before setting up a secondary pay method. When the primary pay method is removed, then the secondary becomes primary.


25025: Backup pay method cannot be different than primary pay method

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id


25026: Primary pay method cannot be different than backup pay method

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id


25027: Provided payment method is not a credit card

Associated Inputs:cc_expire_yyyy, cc_expire_mm, pay_method_type

Additional Comments: expiry date can be modified only for credit card.


25042: The expiration date for tokenized credit cards cannot be edited as that information is provided by the payment processor.

Associated Inputs: cc_expire_yyyy, cc_expire_mm, payment_method_no, client_payment_method_id


25043: Primary payment method does not support secondary pay method.

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id, pay_method_type

Additional Comments: The primary_client_payment_method_id is not 1, 2, or 13) and the backup_client_payment_method_id is not null.


25044: Secondary payment method type must match the primary.

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id

Additional Comments: The backup_client_payment_method_id is not 1, 2, or 13.


26003: The API execution is not supported because your client parameter Account_EOM_Enabled is set to False. Please contact Aria customer support with questions about the Account_EOM_Enabled client parameter.


26007: Provided client defined pay method ID does not exist for this account.

Associated Inputs: client_payment_method_id, client_primary_payment_method_id, client_backup_payment_method_id


26008: Provided payment_method_id does not exist for this account.

Associated Inputs: payment_method_no, payment_method_no, client_payment_method_id, primary_payment_method_no, backup_payment_method_no


26010:Invalid billing group number

Associated Inputs: billing_group_no


26012: Invalid client-defined billing group ID.

Associated Inputs: client_billing_group_id


26013: Invalid dunning group number

Associated Inputs: dunning_group_no


26014: Invalid client-defined dunning group ID.

Associated Inputs: client_dunning_group_id


26019: Provided primary payment method idx or primary payment method client defined id is invalid

Associated Inputs: primary_payment_method_idx, primary_client_payment_method_id


26020: Provided secondary payment method idx or secondary payment method client defined id is invalid

Associated Inputs: backup_client_payment_method_id, backup_payment_method_idx


26024: The account status provided is not supported when your client parameter Account_EOM_Enabled is set to True.

Associated Inputs: status_cd


26031: Client payment terms id not found.

Associated Inputs: client_payment_term_id


26032: Payment terms is not available for the account .

Associated Inputs: payment_terms_no, payment_terms_name, client_payment_term_id

Additional Comments: The payment_terms_no must be mapped to the acct_group_no.


26034: Payment terms not found.

Associated Inputs: payment_terms_no, payment_terms_name, client_payment_term_id


26037: EAN GLN number and EAN GLN requisition numbers are required for EAN GLN Payment Terms.

Associated Inputs: payment_terms_no, payment_terms_name, client_payment_term_id, ean_gln_num, ean_gln_requisition_num

Additional Comments: The payment_terms_no is valid and requires that ean_gln_num and ean_gln_requisition_num values are entered, but these values were not entered.


29004: Provided contact idx is invalid.

Associated Inputs: contact_idx, bill_contact_idx, stmt_contact_idx, dest_contact_idx, item_dest_contact_idx

Additional Comments: When there is no matching map index available for acct_contact_idx, contact_idx, bill_contact_idx, stmt_contact_idx, dest_contact_idx, item_dest_contact_id, this error occurs.


29005: The contact number provided is invalid for the specified account.

Associated Inputs: acct_contact_no, bill_contact_no, stmt_contact_no


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