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Home > Aria Crescendo API List > Aria Crescendo API Error Messages > Aria Crescendo API Error Messages - Master List

Aria Crescendo API Error Messages - Master List

Table of contents
  1. -1
  2. 0
  3. 1001
  4. 1002
  5. 1004
  6. 1005
  7. 1007
  8. 1008
  9. 1009
  10. 1010
  11. 1011
  12. 1012
  13. 1013
  14. 1014
  15. 1015
  16. 1016
  17. 1017
  18. 1020
  19. 1021
  20. 1023
  21. 1024
  22. 1025
  23. 1026
  24. 1027
  25. 1028
  26. 1029
  27. 1031
  28. 1032
  29. 1033
  30. 1034
  31. 1035
  32. 1036
  33. 1037
  34. 1038
  35. 1039
  36. 1040
  37. 1041
  38. 1042
  39. 1043
  40. 1044
  41. 1045
  42. 1046
  43. 1047
  44. 1048
  45. 1049
  46. 1050
  47. 1051
  48. 1052
  49. 1053
  50. 1054
  51. 1055
  52. 1056
  53. 1057
  54. 1058
  55. 1059
  56. 1060
  57. 1061
  58. 1062
  59. 1063
  60. 1064
  61. 1065
  62. 1066
  63. 1067
  64. 1068
  65. 1069
  66. 1100
  67. 1101
  68. 1102
  69. 1103
  70. 1104
  71. 2001
  72. 2002
  73. 2003
  74. 2004
  75. 2005
  76. 2006
  77. 2007
  78. 2010
  79. 2011
  80. 2012
  81. 2013
  82. 2014
  83. 2015
  84. 2016
  85. 2017
  86. 2018
  87. 2019
  88. 2020
  89. 2021
  90. 3001
  91. 3002
  92. 3003
  93. 3004
  94. 3006
  95. 3007
  96. 3008
  97. 3009
  98. 3010
  99. 3011
  100. 3012
  101. 3013
  102. 3014
  103. 3015
  104. 3016
  105. 3017
  106. 3018
  107. 3019
  108. 3020
  109. 3021
  110. 3022
  111. 3023
  112. 3024
  113. 3025
  114. 3026
  115. 3027
  116. 3028
  117. 3031
  118. 3032
  119. 3033
  120. 3034
  121. 3035
  122. 3036
  123. 3037
  124. 3038
  125. 3039
  126. 3040
  127. 3041
  128. 3042
  129. 3043
  130. 3044
  131. 3045
  132. 3046
  133. 3047
  134. 3048
  135. 3050
  136. 3051
  137. 3052
  138. 3053
  139. 3054
  140. 3055
  141. 3056
  142. 3057
  143. 3058
  144. 3059
  145. 3060
  146. 3061
  147. 3062
  148. 3063
  149. 3064
  150. 3065
  151. 3066
  152. 3067
  153. 3068
  154. 3069
  155. 3070
  156. 3071
  157. 3072
  158. 3073
  159. 3074
  160. 3075
  161. 3076
  162. 3078
  163. 3079
  164. 3080
  165. 3081
  166. 3082
  167. 3083
  168. 3084
  169. 3085
  170. 3086
  171. 3087
  172. 3088
  173. 3089
  174. 3090
  175. 3091
  176. 3092
  177. 3093
  178. 3094
  179. 3095
  180. 3096
  181. 3097
  182. 3098
  183. 3099
  184. 3100
  185. 4001
  186. 4002
  187. 4003
  188. 4004
  189. 4005
  190. 4006
  191. 4007
  192. 4008
  193. 4009
  194. 4010
  195. 4011
  196. 4012
  197. 4013
  198. 4014
  199. 4016
  200. 4017
  201. 4019
  202. 4020
  203. 4021
  204. 4022
  205. 4023
  206. 4024
  207. 4025
  208. 4026
  209. 4027
  210. 4028
  211. 4029
  212. 4030
  213. 4031
  214. 4032
  215. 4033
  216. 4034
  217. 4035
  218. 4036
  219. 4037
  220. 4038
  221. 5001
  222. 5002
  223. 5003
  224. 5004
  225. 5005
  226. 5006
  227. 5007
  228. 5008
  229. 5009
  230. 5010
  231. 5011
  232. 5012
  233. 5013
  234. 5014
  235. 5015
  236. 5016
  237. 5017
  238. 5018
  239. 5019
  240. 5020
  241. 5021
  242. 5022
  243. 5023
  244. 5024
  245. 5025
  246. 5026
  247. 5029
  248. 5030
  249. 5031
  250. 5033
  251. 5034
  252. 5035
  253. 5036
  254. 5037
  255. 5038
  256. 5039
  257. 5040
  258. 5041
  259. 5042
  260. 5043
  261. 5044
  262. 5045
  263. 5046
  264. 5048
  265. 5049
  266. 5050
  267. 5051
  268. 5052
  269. 5053
  270. 5054
  271. 5055
  272. 5056
  273. 5057
  274. 5058
  275. 5059
  276. 5060
  277. 5061
  278. 5062
  279. 5063
  280. 5064
  281. 5066
  282. 5067
  283. 5068
  284. 5069
  285. 5070
  286. 5071
  287. 5072
  288. 5073
  289. 6001
  290. 6002
  291. 6003
  292. 6004
  293. 6005
  294. 6006
  295. 6007
  296. 6008
  297. 6009
  298. 6010
  299. 6011
  300. 6012
  301. 6013
  302. 6014
  303. 6015
  304. 6016
  305. 6017
  306. 6018
  307. 6019
  308. 6020
  309. 6021
  310. 6022
  311. 6023
  312. 6025
  313. 6026
  314. 6027
  315. 6028
  316. 6029
  317. 6030
  318. 6031
  319. 6032
  320. 6033
  321. 6034
  322. 6035
  323. 6036
  324. 6039
  325. 6040
  326. 6041
  327. 6042
  328. 6043
  329. 6044
  330. 6045
  331. 6046
  332. 6047
  333. 6048
  334. 6049
  335. 6050
  336. 6051
  337. 6052
  338. 6053
  339. 6054
  340. 7002
  341. 7003
  342. 7004
  343. 7006
  344. 7007
  345. 7008
  346. 7011
  347. 7012
  348. 7021
  349. 7022
  350. 7025
  351. 7026
  352. 7027
  353. 7028
  354. 7029
  355. 7030
  356. 7031
  357. 7032
  358. 7033
  359. 7034
  360. 8001
  361. 8002
  362. 8003
  363. 8004
  364. 8005
  365. 8006
  366. 8007
  367. 8008
  368. 8009
  369. 8010
  370. 9001
  371. 9002
  372. 9003
  373. 9004
  374. 9005
  375. 9006
  376. 9007
  377. 9008
  378. 10001
  379. 10002
  380. 10003
  381. 10004
  382. 10005
  383. 10006
  384. 10008
  385. 11001
  386. 11002
  387. 11003
  388. 11004
  389. 11005
  390. 12001
  391. 12002
  392. 12003
  393. 12004
  394. 12005
  395. 12006
  396. 12007
  397. 12010
  398. 12011
  399. 13001
  400. 13002
  401. 13003
  402. 13004
  403. 13005
  404. 13006
  405. 13007
  406. 13008
  407. 13009
  408. 13010
  409. 13011
  410. 13012
  411. 13013
  412. 13014
  413. 13015
  414. 13016
  415. 13017
  416. 13018
  417. 13020
  418. 13021
  419. 13023
  420. 13024
  421. 13025
  422. 13026
  423. 13027
  424. 13028
  425. 13029
  426. 13030
  427. 13031
  428. 13032
  429. 13033
  430. 13034
  431. 13035
  432. 13036
  433. 13038
  434. 13039
  435. 14001
  436. 14002
  437. 14003
  438. 14004
  439. 14005
  440. 14006
  441. 14007
  442. 14008
  443. 14009
  444. 14010
  445. 14011
  446. 14012
  447. 14013
  448. 14014
  449. 14015
  450. 14016
  451. 14017
  452. 14018
  453. 14019
  454. 14020
  455. 14021
  456. 14022
  457. 14023
  458. 14024
  459. 14025
  460. 14026
  461. 14027
  462. 14028
  463. 14029
  464. 14030
  465. 14031
  466. 14032
  467. 14033
  468. 14034
  469. 14035
  470. 14036
  471. 14037
  472. 14038
  473. 14039
  474. 14040
  475. 14041
  476. 14042
  477. 14043
  478. 14045
  479. 14046
  480. 14047
  481. 14048
  482. 14049
  483. 14050
  484. 14051
  485. 14052
  486. 14053
  487. 14054
  488. 14055
  489. 14056
  490. 14057
  491. 14058
  492. 14059
  493. 14060
  494. 14061
  495. 14062
  496. 14063
  497. 14064
  498. 14065
  499. 14066
  500. 14067
  501. 14068
  502. 14070
  503. 14071
  504. 14072
  505. 14073
  506. 14074
  507. 14075
  508. 14076
  509. 14077
  510. 14078
  511. 14079
  512. 14081
  513. 14082
  514. 14083
  515. 14084
  516. 14085
  517. 14086
  518. 14087
  519. 14088
  520. 14089
  521. 14090
  522. 14091
  523. 14092
  524. 14093
  525. 14094
  526. 14095
  527. 14096
  528. 14097
  529. 14098
  530. 14099
  531. 14100
  532. 14101
  533. 14102
  534. 14103
  535. 14104
  536. 14105
  537. 14106
  538. 14107
  539. 14108
  540. 14109
  541. 14110
  542. 14111
  543. 14112
  544. 14113
  545. 14114
  546. 14115
  547. 14116
  548. 14117
  549. 14118
  550. 14119
  551. 14120
  552. 14121
  553. 14122
  554. 14123
  555. 14124
  556. 14125
  557. 14126
  558. 14127
  559. 14128
  560. 14222
  561. 15001
  562. 15002
  563. 15003
  564. 15004
  565. 15005
  566. 15006
  567. 15007
  568. 15008
  569. 15009
  570. 15010
  571. 15011
  572. 15012
  573. 15013
  574. 15014
  575. 15015
  576. 15016
  577. 16001
  578. 16003
  579. 16004
  580. 16005
  581. 16006
  582. 16007
  583. 16008
  584. 16009
  585. 16010
  586. 16011
  587. 16012
  588. 16013
  589. 16014
  590. 16015
  591. 16016
  592. 16017
  593. 16018
  594. 16019
  595. 16020
  596. 16021
  597. 16022
  598. 16023
  599. 16024
  600. 16025
  601. 16026
  602. 16028
  603. 16029
  604. 16030
  605. 16031
  606. 16032
  607. 17001
  608. 18001
  609. 18002
  610. 18003
  611. 18004
  612. 18005
  613. 18006
  614. 18007
  615. 18008
  616. 18009
  617. 18010
  618. 18011
  619. 20001
  620. 20002
  621. 20003
  622. 20004
  623. 20005
  624. 20006
  625. 20007
  626. 20008
  627. 20009
  628. 20010
  629. 20011
  630. 20012
  631. 20013
  632. 20014
  633. 20015
  634. 20016
  635. 20017
  636. 20018
  637. 20019
  638. 20020
  639. 20021
  640. 20022
  641. 20023
  642. 20024
  643. 20025
  644. 20026
  645. 20027
  646. 20028
  647. 20029
  648. 20030
  649. 20031
  650. 20032
  651. 20033
  652. 20034
  653. 20035
  654. 20036
  655. 20037
  656. 20287
  657. 21001
  658. 21002
  659. 21003
  660. 21004
  661. 22001
  662. 22002
  663. 22003
  664. 22004
  665. 22005
  666. 22006
  667. 23001
  668. 23002
  669. 23003
  670. 23004
  671. 23005
  672. 23006
  673. 23007
  674. 23008
  675. 23009
  676. 23010
  677. 23011
  678. 23012
  679. 23013
  680. 23014
  681. 23015
  682. 23016
  683. 23017
  684. 23018
  685. 23019
  686. 23020
  687. 24000
  688. 24001
  689. 24002
  690. 24003
  691. 24004
  692. 24005
  693. 24006
  694. 24007
  695. 24008
  696. 24009
  697. 24010
  698. 24011
  699. 24012
  700. 24013
  701. 24014
  702. 24381
  703. 25000
  704. 25001
  705. 25002
  706. 25003
  707. 25004
  708. 25005
  709. 25006
  710. 25007
  711. 25009
  712. 25010
  713. 25011
  714. 25012
  715. 25013
  716. 25014
  717. 25020
  718. 25022
  719. 25023
  720. 25024
  721. 25025
  722. 25026
  723. 25027
  724. 25028
  725. 25029
  726. 25030
  727. 25031
  728. 25032
  729. 25033
  730. 25034
  731. 25035
  732. 25036
  733. 25037
  734. 25038
  735. 25039
  736. 25041
  737. 25042
  738. 25043
  739. 25044
  740. 26000
  741. 26001
  742. 26002
  743. 26003
  744. 26004
  745. 26006
  746. 26007
  747. 26008
  748. 26009
  749. 26010
  750. 26011
  751. 26012
  752. 26013
  753. 26014
  754. 26016
  755. 26017
  756. 26018
  757. 26019
  758. 26020
  759. 26021
  760. 26022
  761. 26024
  762. 26025
  763. 26026
  764. 26028
  765. 26029
  766. 26030
  767. 26031
  768. 26032
  769. 26033
  770. 26034
  771. 26035
  772. 26036
  773. 26037
  774. 27001
  775. 27002
  776. 27003
  777. 27004
  778. 27005
  779. 27006
  780. 27007
  781. 27008
  782. 27009
  783. 27010
  784. 27011
  785. 27012
  786. 27013
  787. 27014
  788. 27015
  789. 27016
  790. 27017
  791. 27018
  792. 27019
  793. 27020
  794. 27021
  795. 27022
  796. 27023
  797. 27024
  798. 28001
  799. 28002
  800. 28003
  801. 28004
  802. 28005
  803. 29001
  804. 29002
  805. 29003
  806. 29004
  807. 29005
  808. 29006
This article applies to:Aria Crescendo

-1

-1: not attempted


0

0: OK


1001

1001: unexpected error


1002

1002: no data found


1004

1004: authentication error

Associated Inputs: auth_key


1005

1005: Client not configured for API access. Contact your customer service representative for assistance.


1007

1007: destination account does not exist

1008

1008:no line items provided

Associated Inputs: invoice_no

Additional Comments: There are no line items on the given invoice.


1009

1009: account does not exist

Associated Inputs: acct_no, account_no, client_acct_id, user_id, parent_acct_no


1010

1010: missing required parameters

Associated Inputs: all required inputs, typically one of the following: custom_rate_per_unit, custom_rate_seq_no, status_cd, dunning_state


1011

1011: invalid session

Associated Inputs: session_id

Additional Comments: The session does not exist, has expired, or is invalidated.


1012

1012: invalid or previously used receipt ID

Associated Inputs: client_receipt_id

Additional Comments: This value must be unique for a client and must be alphanumeric. A previously used client_receipt_id can be reused if all those previous calls has failed (with an error_code other than 0/OK), if the client parameter NEVER_ALLOW_USED_RECEIPT_ID = FALSE.


1013

1013: Object does not exist


1014

1014: action not allowed


1015

1015: duplicate record found


1016

1016: invalid input

Associated Inputs: alt_service_no_to_apply, assignment_directive, auto_skip_to_next_bill_date, client_billing_group_id, custom_rate_service_no/custom_rate_client_service_id, plan_instance_no, plan_instance_service_no, client_plan_instance_id, client_plan_instance_service_id, plan_instance_no, plan_instance_service_no, client_plan_instance_id, client_plan_instance_service_id, plan_instance_service_no, eligible_plan_no, eligible_service_no, email, force_master_bill_date_reset, fulfillment_only, include_master_plans, include_supp_plans, include_billing_groups, include_payment_methods, include_master_plans, include_supp_plans, include_billing_groups, include_payment_methods, invoice_no, length_months, end_date, limit, limit_records, modify_directive, contract_plan_instances_update, modify_directive, contract_plan_instances_update, offset, percent_amount, percent_eval_plan_instance_no, client_percent_eval_plan_instance_id, percent_eval_service_no, client_percent_eval_service_id, phone_ext, work_phone_ext, plan_unit_inst_status_cd, plan_units, reason_code, start_date, end_date, start_date, end_date, status_cd

Additional Comments:  This error can be caused by the wrong type of input, for example, text in a numbers-only field, an  or specifying a value other than one of the documented allowable values.


1017

1017: invalid password

Associated Inputs: password

Additional Comments: The password does not meet the parameters set by the client.


1020

1020: The service you have specified is not available for the plan.


1021

1021: service timeout


1023

1023: userid is missing or invalid

Associated Inputs: user_id

Additional Comments: You must enter a user_id if the client is not enabled to automatically generate them.


1024

1024: invalid date format

Associated Inputs: bill_birthdate, birthdate, degrade_date, initial_credit_date, invoice_line_reversing_date, service_fulfillment_date, queue_date, start_bill_date, end_bill_date, start_date, end_date, stmt_birthdate, bill_birthdate

Additional Comments: All date inputs must be in yyyy-mm-dd format.


1025

1025: amount not positive

Associated Inputs: amount, percent_amount

Additional Comments: This error occurs when the percent amout is greater than 100.


1026

1026: Invoice: success - Collection: success - Email: failed


1027

1027: Invoice: success - Collection: failed - Email: success


1028

1028: Invoice: success - Collection: failed - Email: failed


1029

1029: Invoice: success - Email: failed


1031

1031: can not pass in an alternate starting date AND alternate billing day

Associated Inputs: alt_bill_day, alt_start_date


1032

1032: cannot prorate beyond one month


1033

1033:  a parameter that represents a true or false value contains invalid input

Associated Inputs: alt_collect_on_approve, alt_send_statement_on_approve, cancel_orders_on_discard, cascade_action, do_auto_discard, do_collect, change_status_after_coll, reset_dates_after_status, disable_existing_on_update, do_write, exclude_terminated_plan_inst, include_all_rate_schedules, include_plan_hierarchy, retrieve_bundled_nso, retrieve_included_nso, include_translations, include_inactive_items, include_invoice_activity_eligibility, include_rs_summary, include_translations, include_service_supp_fields/include_product_fields/, include_plan_instance_fields/include_plan_services/, include_surcharges, include_void_transactions, include_voided, invoice_unbilled_usage, is_unlinked_refund, record_cc_on_auth_failure, retrieve_excluded_usage, send_email, usage_pooling, do_write


1034

1034: there is no data to be modified


1035

1035: invalid assignment directive

Associated Inputs: master_plan_assign_directive, assignment_directive


1036

1036: invalid supplemental plan directive


1037

1037: invalid account group directive

Associated Inputs: collection_acct_grp_directive, functional_acct_grp_directive


1038

1038: when modifying from-to-units, all rate sequences must be included


1039

1039:  invalid action directive

Associated Inputs: action_directive


1040

1040: A maximum range of -27 to +27 days is permissible to be entered in the Adjust Days field.

Associated Inputs: adjustment_days, adjustment_date


1041

1041: Account must be a top-level parent account.


1042

1042: no response


1043

1043: external service not available


1044

1044: no response from external service


1045

1045: method not available


1046

1046: invalid tax exemption level code

Associated Inputs: tax_exemption_level

Additional Comments: Note that tax_exemption_level is only used with Aria's internal tax engine.


1047

1047: invalid email template class


1048

1048: supplemental plan change rolled back due to collection failure


1049

1049: Billing or plan changes not allowed due to the account status

Associated Inputs: N/A

Additional Comments: This message indicates a processing problem.


1050

1050: Operation not allowed


1051

1051: cannot advance virtual time - batch jobs are still running


1052

1052: only 1, 2, 3, null, and tilde are valid input values for behavioral option.

Associated Inputs: behavioral_option


1053

1053: invalid notification template group id

Associated Inputs:billing_group.notify_template_group


1054

1054: Export ID does not exist


1055

1055: acct not accessible


1056

1056: Missing USS client configuration


1057

1057: The create_acct_complete_m API is not supported because your client parameter Account_EOM_Enabled is set to False.


1058

1058: Too many accounts. Please reduce the number of accounts to be under <limit>.

Associated Inputs: N/A


1059

1059: Invalid input: invoice_mode should be either 0 or 1

Associated Inputs: invoice_mode


1060

1060: This API is not supported because the required client parameter is not enabled. Please contact Aria Customer Support with questions about this API and its related client parameter.


1061

1061: Missing required parameter Adjustment Days

Associated Inputs: adjustment_days

Additional Comments:  This is required when the action_directive equals 1 or 2.


1062

1062: Missing required parameter: Adjustment Date

Associated Inputs: adjustment_date


1063

1063: Invalid plan directive


1064

1064: Invalid surcharge directive

Associated Inputs: surcharge_directive

1065

1065: account cannot be created because inputs related to account or plan structure were not specified.

Associated Inputs:acct_no

Additional Comments: The API input is missing acct rows.


1066

1066: Locale name does not exist in the system.

Associated Inputs: locale_name


1067

1067: Locale no does not exist in the system.

Associated Inputs: locale_no, master_plan_instance_no


1068

1068: Combine invoices must be either 1-Long Cycle or 2-Short Cycle or 3-Consider Client Param.

Associated Inputs: combine_invoices


1069

1069: Long cycle (Combine invoice) is not available, since plan instance has plan rollover or contract rollover or future plan changes in the middle of the cycle or while generating a pending invoice.


1100

1100: usage type not known


1101

1101: Credit-only proration is not valid in this case because there is a mandatory child supplemental plan that will be assigned and result in charges on the account.

Associated Inputs: master_plan_assign_directive


1102

1102: A maximum range of -99 to +27 days is permissible to be entered in the Adjust Days field

Associated Inputs: adjustment_days, adjustment_date


1103

1103: Invalid adjustment days

Associated Inputs: adjustment_days

Additional Comments:  The number of days cannot be fractional.


1104

1104: Your client is not configured to use this API call. Please contact Aria for more information.


2001

2001: transaction does not exist

Associated Inputs: invoice_no


2002

2002: transaction is a voiding transaction


2003

2003: transaction already voided


2004

2004: transaction already reinstated


2005

2005: Combine invoices can not be voided. Please contact customer support.

Associated Inputs: invoice_no


2006

2006: amount exceeds original transaction


2007

2007: amount plus previous reversal exceeds original transaction


2010

2010: The payment ID is not valid or is not associated with account number.

Associated Input: payment_transaction_id


2011

2011: The payment ID is no longer eligible for refund processing (remaining refundable amount now equal to zero).

Associated Input: payment_transaction_id


2012

2012: Could not retrieve invoice number or line number.


2013

2013: The refund amount submitted must be a valid number no less than the reversal amount but no greater than the remaining refundable payment amount.


2014

2014: The total amount of invoice line items selected for refund-related reversal amount exceeds the total designated refund amount.

Associated Inputs: invoice_no, invoice_line_no, invoice_line_reversing_amount


2015

2015: The refund amount submitted must be a valid number greater than zero but no greater than the remaining refundable payment amount.

Associated Input: total_refund_amount


2016

2016: Could not find the corresponding charge line for the reversal line item number.

Associated Inputs: invoice_no, invoice_line_no


2017

2017: Invalid refund-related reversal amount input. Please provide entries that are greater than zero and no greater than the remaining reversible amount of the invoice line item.

Associated Inputs: invoice_no, invoice_line_no


2018

2018: Refunds of non-electronically-collected payments may only be recorded if a numeric refund check number is supplied.

Associated Input: refund_check_number


2019

2019: Could not create reversal transaction.


2020

2020: The given payment is not eligible  for refund on this day.


2021

2021: Refund Check Number is longer than allowed

Associated Input: refund_check_number

Additional Comments: Maximum length is 38 characters.


3001

3001: Unknown or inactive SKU


3002

3002: unable to bill order

Additional Comments: An unknown error occurred when billing the order. Contact Aria Customer Support for assistance.


3003

3003: could not create invoice


3004

3004: Invoice does not exist

Associated Input: invoice_no


3006

3006: no invoice/statement message template found


3007

3007: email address required but not found


3008

3008: pending invoice was created, but auto accept failed


3009

3009: orders must reference at least one sku


3010

3010: skus must have have units greater than zero

Associated Inputs: nso_order_data,.item_units


3011

3011: pending invoice regen failed - old invoice could not be discarded


3012

3012: pending invoice discard failed


3013

3013: pending invoice regen failed - old invoice could not be discarded


3014

3014: pending invoice regen failed - old invoice was discarded but new invoice could not be created


3015

3015: invalid pending invoice number

Associated Input: invoice_no


3016

3016: could not cancel order - order already cancelled or succesffuly billed


3017

3017: pro-ration period cannot be greater than plan billing interval


3018

3018: invalid automatic offset months option


3019

3019: too many unstatementized invoice


3020

3020: Reversing date is not applicable for non-recurring service lines

Associated Input: Invoice_ine_reversing_date


3021

3021: refund amount cannot be null when do_write is set to true and auto_calc_refund is set to false or auto_calc_refund cannot be set to false when do_write is set to true and refund amount is not provided

Associated Inputs: total_refund_amount, do_write, auto_calc_refund


3022

3022: Invalid refund reason code

Associated Input: reason_code


3023

3023: Amount is not in valid format


3024

3024: Invalid reason code

Associated Input: reason_code


3025

3025: Given amount should not be greater than balance amount


3026

3026: Invalid settlement action


3027

3027: Invalid dispute no


3028

3028: Writeoff or dispute does not exist


3031

3031: Check number already exists on this refund


3032

3032: Invalid Order Number


3033

3033: could not update order - order already successfully billed


3034

3034: Invalid Billimmediate option


3035

3035: could not update order - order is not in pending status


3036

3036: Invoice_line_item does not have qualifying invoice_no or transaction_no

Associated Input: invoice_line_item

Additional Comments: Invoice_no is required if invoice_line_item is specified


3037

3037: Unit discount amount cannot be greater than Inventory items unit amount


3038

3038: Invoice has already been paid


3039

3039: Duplicate Invoice found


3040

3040: Order Statement Message exceeded 1000 characters

Associated Input: statement_message


3041

3041: Invalid date format for fulfilled_date.

Associated Input: fulfilled_date


3042

3042: Order should be in placed or billed status in order to update the fulfilled date.


3043

3043: Order fulfilled date is in the past.

Associated Input: fulfilled_date


3044

3044: Client notes exceeds length limit of 1000 characters.

Associated Input: client_notes


3045

3045: Custom status value does not exist.

Associated Input: custom_status_label


3046

3046: Invalid invoice posting status code.


3047

3047: Invoice posting status cannot be changed as invoice was already manually posted or auto posted by system.


3048

3048: Invalid invoice posting method.


3050

3050: Advance invoice generation failed.  Advance invoices must be generated within acceptable days until next billing cycle.


3051

3051: Advance invoice generation failed.  Alt Bill Day cannot be used with invoice_mode = 1.

Associated Input: alt_bill_day, invoice_mode


3052

3052: Advance invoice generation failed.  An initial invoice has not been generated for this account and is a prerequisite step.


3053

3053: Individual invoice transactions cannot be voided independent of the invoice. Use void_invoice_m API to void the entire invoice.


3054

3054: Refund related reversals cannot be voided independent of the refund transaction. Voiding the corresponding refund transaction will automatically void the reversal transaction.


3055

3055: The requested authorization you are trying to reverse is more than 72 hours old and is no longer valid for reversal.

Associated Input: auth_no


3056

3056: The authorization record you are attempting to reverse is not valid or does not exist.

Associated Input: auth_no


3057

3057: The authorization record you are attempting to reverse has already been submitted to your processor.

Associated Input: auth_no


3058

3058: Write off of child invoice cannot be processed.  Partial write off of the invoice is not currently supported.


3059

3059: Dispute transaction is not supported for child invoices.


3060

3060: Unable to apply credit memo to a pending invoice


3061

3061: Unable to apply credit memo to a child invoice when parent pay responsibility is used


3062

3062: Unable to apply credit memo to a voided invoice


3063

3063: Unable to apply credit memo to an invoice that is in dispute hold


3064

3064: Unable to apply credit memo to an invoice that has been written off


3065

3065: Unable to apply credit memo to an invoice that has refund-related reversals applied


3066

3066: Invoice has been fully credited.  No balance available.


3067

3067: Unable to credit memo discount or service credits independently of the related service(s)


3068

3068: Unable to credit memo tax lines independently of the taxed service(s)


3069

3069: Invalid amount


3070

3070: Invalid amount. Maximum credit amount exceeded


3071

3071: One of the credit memo lines does not exist on the invoice


3072

3072: Unable to void credit memo.  The selected credit memo was created for rebilling purposes


3073

3073: Invalid invoice. The original invoice has been rebilled


3074

3074: Invalid invoice. The original invoice has been voided


3075

3075: Invalid invoice. The original invoice has been written off


3076

3076: Invalid invoice. The original invoice is in the current bill cycle


3078

3078: Invalid invoice. The original invoice has been subject to one or more reversal transactions


3079

3079: Invalid invoice. One or more Master Plan Instances on the original invoice have moved to another billing group


3080

3080: Invalid line. Line_no must refer to line details from the original invoice


3081

3081: Invalid line. Line_no must refer to an invoice charge line


3082

3082: Invalid line. Line_no must refer to a non-tax charge line


3083

3083: Invalid service. Service_no or client_service_no cannot be modified for a usage-based service


3084

3084: Invalid service. Service_no or client_service_no cannot be modified for an order based service


3085

3085: Cannot modify service to one belonging to a different service type


3086

3086: Invalid tax inputs. Tax address fields not populated on the original invoice must not be populated during rebill


3087

3087: Invalid tax inputs. All tax address fields populated on the original invoice must be populated during rebill


3088

3088: Invalid address


3089

3089: Unable to create rebill line. Rb_units is required for recurring, order_based, and usage_based services


3090

3090: Unable to create rebill line. Rb_units must be a whole number(exception: usage based services)


3091

3091: Unable to create rebill line. Rb_units cannot be zero (exception: usage based services)


3092

3092: Invalid amount.  Only zero and positive invoice line amounts are supported


3093

3093: Credit memo does not exist


3094

3094: An invoice line cannot be entered more than once in the input.


3095

3095: The invoice cannot be voided because one or more credit memos have been applied to it.

Associated Input: invoice_no


3096

3096: The invoice cannot be voided because it has been rebilled.

Associated Input: invoice_no


3097

3097: The rb option is set to an invalid value.

Associated Input:  rb_option


3098

3098: Negative Charge Line Items are not allowed.


3099

3099: Prorated invoice cannot be created as there is an existing future invoice for this plan instance


3100

3100: Future invoice cannot be created as there is an existing contract changes or plan unit instance fulfillment going to happen in the period.


4001

4001: collection failed


4002

4002: could not create order


4003

4003: account balance is zero


4004

4004: source account balance is 0


4005

4005: is_electronic_pay_method


4006

4006: invalid pay method

Associated Inputs: alt_pay_method, pay_method_type, pay_method_type


4007

4007: need_billing_contact


4008

4008: invalid expiration date

Associated Inputs: alt_pay_method, cc_expire_mm, cc_expire_yyyy, credit_expiry_date, pay_method_type

Additional Comments: Dates must be in yyyy-mm-dd format.


4009

4009: invalid cc number

Associated Inputs: cc_number, alt_pay_method, cc_num, pay_method_type


4010

4010: invalid bank draft info

Associated Inputs: bank_acct_no, bank_routing_no, alt_pay_method

Additional Comments:

  1. The client parameter BANK_DRAFT_INDICATOR must be enabled. 1.
  2. Bank_acct_no and bank_routing_no are required.
  3. Valid bank_routing_no from Aria's ABA lookup in case of US address.
  4. Bank_routing_no must be numeric.
  5. For US, bank_routing_no should be 9 digits in length (left padded with zeros).
  6. Bank_routing_no must pass checksum validation.

4011

4011: cc authorization failed

Associated Inputs: alt_pay_method, cc_number, cc_expire_mm, cc_expire_yyyy, pay_method_type

Additional Comments: $1 authorization has failed.


4012

4012: collection was successful, but account is not currently in an active status


4013

4013: collection was successful, but account status update failed


4014

4014: collection and status change were successful, but account dates reset failed


4016

4016: The payment processor does not accept refunds beyond the standard refund window


4017

4017: duplicate payment method client defined id.

Associated Inputs: client_payment_method_id, new_client_payment_method_id

Additional Comments: This value must be unique at the client level.


4019

4019: Invalid Bank Account Type.

Associated Inputs: alt_pay_method, bank_acct_type


4020

4020: Balance is less than zero


4021

4021: Payment method or alternate payment method is required.


4022

4022: invalid cc id

Associated Inputs: pay_method_type, cc_id


4023

4023: The payment method provided is currently associated with a billing group and cannot be disabled. Either remove the payment method from the billing group before disabling it, or call the remove_acct_payment_method_m API to remove that payment method from the account.

Associated Inputs: disabled_ind, payment_method_no, client_payment_method_id


4024

4024: Invalid auto collection on plan change input

Associated Inputs: auto_collect_on_plan_chng


4025

4025: Invalid rollback_plan_chng_collect_fail input

Associated Inputs: rollback_plan_chng_collect_fail


4026

4026: Invalid auto_send_stmt_on_plan_chng input

Associated Inputs: auto_send_stmt_on_plan_chng


4027

4027: Changes for this plan were not saved because the collection attempt associated with this change was unsuccessful.

Associated Inputs: do_collect


4028

4028: Invalid processor ID


4029

4029: Invalid processor and pay method combination


4030

4030: Duplicate Payment Reference Code


4031

4031: The payment processor does not support refund on this card.

Associated Inputs: alt_pay_method

Additional Comments: Refunds are not supported on all credit cards by all payment processors.


4032

4032: cc_id is required.

Associated Inputs: cc_id, pay_method_type

Additional Comments: cc_id is required for this payment processor.

 


4033

4033: Current form of payment is non-electronic. No collections were attempted.


4034

4034: Collection Amount less than Currency Threshold. No collections were attempted.


4035

4035: Collection Amount is zero. No collections were attempted.


4036

4036: An account number was entered multiple times. A collection attempt should only be requested once for each account or collections will be made multiple times.


4037

4037: Two identical collection attempts were entered as part of this request. A unique collection attempt should only be requested once or collections will be made multiple times.


4038

4038: Exceeds maximum records allowed in a bulk settle API call


5001

5001: duplicate entry

Associated Inputs: acct_no, userid

Additional Comments: The acct_no or userid of the new account is already in use.


5002

5002: invalid account status code

Associated Inputs: status_cd


5003

5003: invalid notify method

Associated Inputs: notify_method_no


5004

5004: invalid responsibility level cd

Associated Inputs: resp_level_cd

Additional Comments: Resp_level_cd=4 is not supported in Aria Crescendo.


5005

5005: invalid parent account no

Associated Inputs: senior_acct_no


5006

5006: parent acct cannot assign child acct


5007

5007: invalid currency cd

Associated Inputs: currency_cd


5008

5008: invalid userid length

Associated Inputs: user_id

Additional Comments: This error is based on the client parameters MIN_USERID_LENGTH and MAX_USERID_LENGTH.


5009

5009: userid contains illegal characters

Associated Inputs: user_id

Additional Comments: Only alphanumeric characters are allowed.


5010

5010: userid is reserved

Associated Inputs: user_id

Additional Comments: You must select another user ID.


5011

5011: userid is taken

Associated Inputs: user_id

Additional Comments: You must select another user ID.


5012

5012: password is too short

Associated Inputs: password

Additional Comments: This error is based on the client parameter MIN_PASSWD_LENGTH.


5013

5013: password is too long

Associated Inputs: password

Additional Comments: This error is based on the client parameter MAX_PASSWD_LENGTH.


5014

5014: password contains invalid characters

Associated Inputs: password


5015

5015: two passwords did not match


5016

5016: password not strong

Associated Inputs: password

Additional Comments: The password  must be at least eight characters in length and must contain at least one alphabetic and one numeric char.


5017

5017: invalid iso country code

Associated Inputs country, bank_country_cd, bill_country


5018

5018: account in uneditable status

Additional Comments: If the account is in an archived state, edit is not allowed.


5019

5019: error recording balance forward

Associated Inputs: balance_forward

Additional Comments: This indicates an error in the balance forward transaction creation.


5020

5020: alternate billing day must be between 1 and 31

Associated Inputs: alt_bill_day


5021

5021: invalid test acct indicator

Associated Inputs: test_acct_ind


5022

5022: account does not have a pending invoice

Associated Inputs: invoice_no, master_plan_instance_no, client_master_plan_instance_id

Additional Comments: An invoice_no was not passed, and the master plan instance did not have a pending invoice.


5023

5023: number of supp field values does not meet required minimum number of values

Associated Inputs: supp_field_value

Additional Comments: The number of values given for a given field must meet the min values criteria set at configuration.


5024

5024: number of supp field values exceeds maximum number of allowed values

Associated Inputs: supp_field_value

Additional Comments: The number of values given for a given field must meet the maximum values criteria set at configuration.


5025

5025: supp field is required and cannot be removed


5026

5026: supp field value already exists

Associated Inputs: supp_field_name

Additional Comments: The same name was provided more than once with the same value.


5029

5029: invalid item or sku

Associated Inputs: filter_item_no, filter_client_item_id, client_sku


5030

5030: Child account's Currency is not matching with Parent account's Currency

Associated Inputs: currency_cd


5031

5031: Child account of this account cannot be set as its parent.

Associated Inputs: senior_acct_no

Additional  Comments: The given senior_acct_no must not be a child account.


5033

5033: Invalid parent account user id.

Associated Inputs: senior_acct_user_id


5034

5034: Invalid parent client account id.

Associated Inputs: senior_client_acct_id


5035

5035: Account not in dunning. Degrade date not updated

Associated Input: filter_client_item_id


5036

5036: Client Account ID is already assigned to other account

Associated Inputs: client_acct_id

Additional Comments: This validation occurs only when the client parameter CHECK_CLIENT_ACCT_ID_ALREADY_TAKEN is enabled for the client.


5037

5037: If no Account Status Degrade Date, Status Code is Required


5038

5038: Client Account ID has exceeded maximum size

Associated Inputs: client_acct_id

Additional Comments: Maximum allowable length is 50 characters.


5039

5039: Invalid RevRec profile ID.

Associated Inputs: revrec_profile_id


5040

5040: Invalid RevRec client-defined ID.

Associated Inputs: revrec_client_defined_id


5041

5041: Invalid invoicing option provided

Associated Inputs: invoicing_option


5042

5042: Because the parent account is responsible for payment, the parent master plan instance id is required.


5043

5043: The plan was not assigned to the account, because the currency on the rate schedule does not match the currency specified for that account currency


5044

5044: The submitted list contains invalid email addresses.  Please correct any mistakes.


5045

5045: Status Code is mandatory

Associated Input: status_cd


5046

5046: This account could not be created because the currencies on the master plan(s) being assigned do not match.


5048

5048: Missing senior account number/identifier

Associated Inputs: senior_acct_no, resp_level_cd

Additional Comments: Senior account number is mandatory when master_plan_instance.resp_level_cd is not equal to 1.


5049

5049: The senior account is not an ancestor of the child account


5050

5050: The statement email address list exceeds the maximum size of 3000 characters


5051

5051: the responsible master plan instance number/identifier is not associated with the senior account number

Associated Inputs: resp_master_plan_inst_no, parent_acct_master_plan_inst_id

Additional Comments: The responsible mpi_no must be from the senior/parent account.


5052

5052: Invalid product field

Associated Inputs: plan_instance_fields_info.field_name, field_name

Additional Comments: The field is not mapped to the plan.


5053

5053: Missing values for required plan instance field

Associated Inputs:   plan_instance_field_value

Additional Comments: This field is required, but did not have a value.


5054

5054: The Account Contact name, Billing Contact name, and Statement Contact name must be the same for consumer accounts.

Additional Comments: The first name, middle initial and last name of account contact, billing contact and statement contact must be the same when consumer_acct_ind = 1.


5055

5055: Updating multiple contacts with different names on a consumer account is not allowed.

Additional Comments: The first name, middle initial and last name of account contact, billing contact and statement contact must be same when consumer_acct_ind = 1.


5056

5056: Invalid Plan unit instance directive

Associated Input: plan_unit_inst_directive


5057

5057: Invalid source account number / identifier.


5058

5058: Invalid target account number / identifier.


5059

5059: Invalid Product Field Value.

Associated Inputs: field_value

Additional Comments: The value must be from the configured allowed values.


5060

5060: Invalid Product Field Directive.

Associated Inputs: plan_instance_field_directive


5061

5061: Number of Product Field value exceeds maximum number of allowed values.

Associated Inputs: field_value

Additional Comments: The value must meet the configured maximum values.


5062

5062: Number of Product Field values does not meet required minimum number of values.

Associated Inputs: field_value

Additional Comments: The value must meet the configured minimum values.


5063

5063: Field cannot be added because it is not a plan instance field.

Associated Inputs:  plan_instance_field_name


5064

5064: product field is required and cannot be removed

Associated Input:  field_name


5066

5066: The API does not support retrieving more than client defined limit.


5067

5067: limit must be between 1 and 999.

Associated Input: limit


5068

5068: offset must be between 0 and 998.

Associated Input: offset


5069

5069: Include plan service in order to retrieve plan service supplemental fields.

5070

5070: Invalid Legal Entity no

Associated Inputs: legal_entity_no


5071

5071: Invalid Client Legal Entity ID

Associated Inputs: client_legal_entity_id


5072

5072: Either legal_entity_no or client_legal_entity_id is required

Associated Inputs: legal_entity_no, client_legal_entity_id

Additional Comments: When the LEGAL_ENTITY_MASTER client parameter is enabled and the client has a legal entity defined, then this is mandatory.


5073

5073: Once an account is set with a Legal Entity, it cannot be changed or removed.

Associated Inputs: legal_entity_no or client_legal_entity_id


6001

6001: account creation failed


6002

6002: account already exists


6003

6003: could not validate billing information

Associated Inputs: pay_method_type, cc_auth_amount

Additional Comments: There was an error during the $1 authorization attempt.


6004

6004: validation not supported for this payment method

Associated Inputs: alt_pay_method, seq_no

Additional Comments: Only payment methods 1 and 13 are supported.


6005

6005: invalid supplemental field

Associated Inputs: supp_field_name

Additional Comments: Unknown field name.


6006

6006: value not allowed


6007

6007: CVV Declined

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization has failed due to CVV.


6008

6008: Address verification declined

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization failed due to billing address.


6009

6009: CVV timeout - retry

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization failed due to CVV check timeout.


6010

6010: Address verification timeout - retry

Associated Inputs: backend, related to payment_method.*

Additional Comments: $1 authorization failed due to billing address check timeout.


6011

6011: AVS data is invalid


6012

6012: CVV invalid


6013

6013: CVV not matched


6014

6014: CVV should be present


6015

6015: Cardholder name, billing address and postal code are all incorrect


6016

6016: No address


6017

6017: Street address and postal code not verified


6018

6018: System unavailable or timed out


6019

6019: Zip/Postal: No Match; Plus-4: Match; Locale: No Match


6020

6020: Zip/Postal: No Match; Plus-4: No Match; Locale: No Match


6021

6021: Invalid state_prov entered

Associated Inputs: bill_state_prov, state_prov, stmt_state_prov, bill_state_prov


6022

6022: invalid supp field value

Associated Inputs: supp_field_value

Additional Comments: Value is empty or not from the configured allowed values.


6023

6023: billing information does not exist

Additional Comments: Taxable address does not contain country or state info. The tax credit calculation during proration does this validation.


6025

6025: Bank swift code and bank country code are required for IBAN


6026

6026: Bank check digit is required for French banks


6027

6027: IBAN is alphanumeric and is 16 to 34 characters in length

Associated Inputs:  iban, alt_pay_method_iban


6028

6028: Bank check digit is 2-digit numeric


6029

6029: Bank swift code is alphanumeric and is 8 or 11 characters in length

Associated Inputs: bank_swift_cd, alt_pay_method


6030

6030: Bank ID code and bank country code are required for BBAN


6031

6031: BBAN is numeric and up to 16 digits

Associated Inputs: alt_payment_method, bank_acct_no


6032

6032: Bank ID code is numeric and up to 10 digits


6033

6033: Bank branch code is numeric and up to 10 digits

Associated Inputs: bank_branch_cd


6034

6034: Basic bank account number or IBAN is required for Direct Debit

Associated Inputs: iban, bank_acct_no


6035

6035: Account creation race condition encountered.


6036

6036: Missing encryption key


6039

6039: Missing values for required plan instance field


6040

6040: Card number provided is not on the blacklist and thus cannot be removed


6041

6041: Card number provided is already on the blacklist


6042

6042: Card number provided is not on the blacklist and thus notes cannot be added


6043

6043: No text provided for the notes input


6044

6044: Error generating velocity identifier.


6045

6045: Account can have only one active NETS payment method.

Associated Inputs: payment_method_type


6046

6046: The payment method specified is not a credit card. Only credit cards can be added to the blacklist.


6047

6047: The payment method provided is not associated with the specified account.


6048

6048: All sequence numbers provided are invalid (e.g., are not associated with the specified account, are not credit cards, etc.).


6049

6049: All payment methods provided are invalid (e.g., are not associated with the specified account, are not credit cards, etc.).


6050

6050: Could not reverse authorized electronic payment.


6051

6051: Invalid Billing sequence number.

Associated Input: seq_no


6052

6052: The original payment was not made through a credit card.

Additional Comments: An alternate card is only permitted when payment was by credit card.


6053

6053:Either IBAN or Agreement ID is required for this payment method. 

Associated Inputs: iban, bill_agreement_id, pay_method_type, alt_pay_method


6054

6054: Refund cannot be processed for this payment, since its original payment method is inactive now.


7002

7002: Recurring billing not allowed because account status prevents it.


7003

7003: Recurring billing not allowed because account does not have a billable service plan.


7004

7004: Recurring billing not allowed. Account is a child account that does not pay for its own service.


7006

7006: Recurring billing not allowed because account has a pending invoice on file and awaiting approval.


7007

7007: Recurring billing not allowed because account's next anniversary billing date is in the future.


7008

7008: Recurring billing not allowed on this account


7011

7011: Single order billing not allowed because account is a TEST account.


7012

7012: Single order billing not allowed because account status prevents it.


7021

7021: Electronic collection not allowed because account is a TEST account.


7022

7022: Electronic collection not allowed because account status prevents it.


7025

7025: Electronic collection not allowed because no valid electronic form of payment on file.


7026

7026: Pro-ration to new bill day only supported for first invoice


7027

7027: master plan instance cannot be created without billing group

Associated Inputs: billing_group_idx/cdid

Additional Comments: Billing_group is mandatory when master_plan_instance.resp_level_cd = 1.


7028

7028: duplicate billing group client defined id.

Associated Inputs: client_billing_group_id, new_client_billing_group_id

Additional Comments: This value must be unique at the client level.


7029

7029: The new_client_dunning_group_id field contains the ID of an existing dunning group.

Associated Inputs: client_dunning_group_id

Additional Comments: This value must be unique at the client level.


7030

7030: The new master plan instance must be associated with a dunning group. You must enter a dunning group when associating a master plan instance.

Associated Inputs: dunning_group_idx/cdid

Additional Comments: Dunning_group is mandatory when master_plan_instance.resp_level_cd = 1.


7031

7031: Invalid dunning_process_no

Associated Inputs: dunning_process_no


7032

7032: Single order billing not allowed because plan instance status prevents it

Associated Inputs: plan_instance_status

Additional Comments: This error occurs in the following situations:

  1. The plan instance status code allows billability and the invoice option is "NONE".
  2. If the plan instance status does not allow billability.

7033

7033: Invalid client defined dunning process id

Associated Inputs: client_dunning_group_id


7034

7034: invalid dunning state

Associated Inputs: dunning_state


8001

8001: PDF conversion error


8002

8002: Invalid or missing account reference


8003

8003: Invalid or missing invoice/statement reference


8004

8004: Child account, does not receive notices of its own charges


8005

8005: No email address on file


8006

8006: No message template found


8007

8007: message size too large


8008

8008: message does not exist


8009

8009: Statement cannot be emailed. Email address under Billing Group's statement contact or primary payment method's billing contact is not found.


8010

8010: Collection attempted, email address not valid or missing.


9001

9001: failed to post transaction


9002

9002: failed to activate account


9003

9003: failed to find account


9004

9004: failed to find transaction


9005

9005: currency not assigned


9006

9006: failed to deactivate account


9007

9007: posting authorization failed


9008

9008: duplicate transaction posted


10001

10001: This client is not configured to use ARC.


10002

10002: Could not find client authentication key.


10003

10003: Unable to locate error values inside WDDX document.


10004

10004: Error reading WDDX document: unable to determine array length.


10005

10005: Error reading WDDX document.


10006

10006: Cannot decrease resource balance below zero


10008

10008: Could not retrieve arc items.


11001

11001: Invalid device ID


11002

11002: Device already assigned to account


11003

11003: Device name is longer than allowed


11004

11004: Device name is not unique to account


11005

11005: Child account already assigned to device


12001

12001: Account group does not exist

Associated Inputs: group_no, acct_group_id

Additional Comments: An invalid seq_function group_id was entered.


12002

12002: Account group is collections based

Associated Inputs: functional_acct_group_no or client_functional_acct_group_id


12003

12003: Account group is not collections based

Associated Inputs: collection_acct_group_no or client_collection_acct_group_id


12004

12004: Account already assigned to this group

Associated Inputs: collection_acct_group_no or client_collection_acct_group_id


12005

12005: Account belongs to collections based group using same payment method

Associated Inputs: collections_acct_group_no

Additional Comments: Two collection groups that have different processors share a payment method.


12006

12006 Account i snot assigned to this group


12007

12007 cannot assign collection group without billing info


12010

12010: Client account group does not exist

Associated Inputs: collections_acct_group_no, client_acct_group_id, alt_client_acct_group_id


12011

12011: A collection account group must be provided in order to add or remove it from this account.

Associated Inputs: collection_acct_grp_directive, collection_acct_group_no, client_collection_acct_group_id


13001

13001: Invalid session


13002

13002: Active session exists


13003

13003: Session not allowed


13004

13004: Can not connect to server


13005

13005: Can not authenticate server


13006

13006: Error writing to server


13007

13007: Error reading from server


13008

13008: Timeout writing to server


13009

13009: Timeout reading from server


13010

13010: Local directory not found


13011

13011: Remote directory not found


13012

13012: Local file not found


13013

13013: Remote file not found


13014

13014: Can not write local file


13015

13015: Can not write remote file


13016

13016: File format error


13017

13017: Data format error


13018

13018: No valid data


13020

13020: File compression failed


13021

13021: File decompression failed


13023

13023: Can not read local file


13024

13024: Can not write error file


13025

13025: Can not read error file


13026

13026: Can not write remote error file


13027

13027: No data retrieved

13028

13028: Some errors occurred

13029

13029: External program not found

13030

13030: External program not executable

13031

13031: External program could not start

13032

13032: External program command line arguments incorrect

13033

13033: External program could not open log file

13034

13034: External program could not open exception file

13035

13035: Can not read password file

13036

13036: Could not decrypt file

13038

13038: Can not read configuration file

13039

13039: Format error in configuration file

14001

14001: invalid master plan no

Associated Inputs: plan_no


14002

14002: invalid supplemental plan no

Associated Inputs: plan_no


14003

14003: error assigning supp plan

Additional Comments: Unknown error while assigning a supplemental plan to an account. Contact Aria Customer support for assistance.


14004

14004: Invalid_plan_no

Associated Inputs: new_plan_no, rollover_plan_no


14005

14005: invalid plan service combination

Associated Inputs: custom_rate_service_no, custom_rate_service_id

Additional Comments: The given plan number and service number combination for master and supplemental plans is not valid.


14006

14006: invalid rate schedule no

Associated Inputs: acct_rate_schedule_no, mpi_rate_schedule_no, master_plans_detail, alt_rate_schedule_no, supp_plan.alt_rate_schedule_no


14007

14007: invalid plan service rate_seq combination


14008

14008: account has supplemental plans that are not eligible under this master plan

Additional Comments: The supplemental plan is not linked to the master plan.


14009

14009: cannot force currency change while forcing pro-ration


14010

14010: cannot force currency change while account has non-zero cost financial transactions


14011

14011: cannot force currency change while account has supplemental plans that do not have an available rate schedule in the target

currency


14012

14012: Alternate rate schedule's currency does not match the account's currency.

Associated Inputs: alt_rate_schedule_no, client_alt_rate_schedule_id

Additional Comments: The alt_rate_schedule currency does not match the  account currency.


14013

14013: New plan does not have a rate schedule with a currency matching the account's currency.

Associated Inputs: alt_rate_schedule_no, acct_currency

Additional Comments: The given rate schedule currency does not match the account's currency.


14014

14014: invalid rate tier structure

Associate Inputs: custom_rate_to_unit, custom_rate_seq_no

Additional Comments: While entering custom rates, the rate schedule must have the same number of units in each tier, and the same number of tiers, as the schedule on which it is based. From_units must be grater than - and less than to_units. The tiers must also be continuous.


14015

14015: custom from and to units not supported for given service_no

Associated Inputs: custom_rate_from_unit, custom_rate_to_unit

Additional Comments: For the custom rate sequence, the "from" unit in one tier is not immediately after the end unit in the previous tier. Tiers are not allowed for other than recurring and usage services.


14016

14016: The plan is already assigned to the account

Associated Inputs: new_plan_no


14017

14017: Date must be in YYYY-MM-DD format

Associated Inputs: alt_proration_start_date

Additional Comments: The alt_proration_start_date must be within the last billed period.


14018

14018: invalid usage accumulation plan no


14019

14019: invalid usage accumulation reset months value

Associated Inputs: usage_accumulation_reset_months

Additional Comments: The accumulation months is not between 0 and 99.


14020

14020: inalid usage pooling plan no


14021

14021: usage pooling cannot be modified on plans with billed usage


14022

14022: supplemental plan violates plan exclusion group

Associated Inputs: plan_no

Additional Comments: The supplemental plan is not matched with the master plan exclusion group.


14023

14023: Offset Interval must be greater than zero

Associated Inputs: offset_interval


14024

14024: Invalid Offset Interval and Assignment Directive combination.

Associated Inputs: offset_interval, assignment_directive

Additional Comments: Offset_interval only applies to the anniverary date.


14025

14025: Invalid do_write and assignment directive combination for queuing plan.

Associated Inputs: assignment_directive, do_write

Additional Comments: Preview cannot be done for queued anniversary date cases.


14026

14026: The Effective Date must be in the future, "YYYY-MM-DD" format, and a valid date.

Associated Inputs: effective_date


14027

14027: The end units of final rate tier is not infinity

Associated Inputs: custom_rate_to_unit

Additional Comments: The custom rates final unit must be infinity.


14028

14028: Tier Pricing Rule Flat Rate is not valid to configure for the Single Line Upgrade proration


14029

14029: High-Water Mark is not in scope to configure for the Single Line Upgrade proration


14030

14030: Invalid Assignment Directive provided for Single Line Upgrade proration.

Associated Inputs: assignment_directive


14031

14031: Oracle error while selecting for Single Line Upgrade proration.


14032

14032: The Assignment Directive awarding credit cannot be used with the Single Line Upgrade proration invoice service plan.


14033

14033: Invalid Promo Code

Associated Inputs: promo_cd


14034

14034: Duplicate plan number in input


14035

14035: Invalid client plan id

Associated Inputs: client_plan_id, custom_rate_client_plan_instance_id


14036

14036: Invalid client service id

Associated Inputs: client_service_id, client_plan_instance_service_id, client_percent_eval_service_id, custom_rate_client_service_id


14037

14037: Invalid client supplemental plan ID


14038

14038: Invalid client master plan id

Associated Inputs: client_resp_master_plan_inst_id


14039

14038: Invalid client rate schedule id

Associated Inputs: client_alt_rate_schedule_id, rollover_client_rate_sched_id


14040

14040: No Universal Place Holder rate schedule for this currency

Associated Inputs: acct_rate_schedule_no, mpi_rate_schedule_no, master_plans_detail.alt_rate_schedule_no
supp_plan.alt_rate_schedule_no


14041

14041: Eligible plan no/plan ID is required when Eligible service no/service ID is specified

Associated Inputs: eligible_plan_no, client_eligible_plan_id, eligible_service_no, client_eligible_service_id, plan_no, service_no, client_plan_id, client_service_id


14042

14042: Promo Code Expired

Associated Inputs: promo-cd


14043

14043: Invalid plan instance rate_seq combination

Associated Inputs: custom_rate_from_unit, custom_rate_to_unit

Additional Comments: If the from/to units are not specified, the given rate_seq_no must be a valid rate_seq_no.


14045

14045: Promo code's start date is in the future

Associated Inputs: promo_cd


14046

14046: Invalid plan instance number

Associated Inputs: plan_instance_no, master_plan_instance_no, filter_plan_instance_no, percent_eval_plan_instance_no, client_plan_instance_id,

Additional Comments: The master_plan_instance_no must belong to the account, or it is invalid. The percent_eval_plan_instance_no must belong to the account and also to the MPI given in input.


14047

14047:Invalid client plan instance identifier

Associated Inputs: existing_client_plan_instance_id, client_master_plan_instance_id, client_percent_eval_plan_instance_id


14048

14048: Status not eligible for completion


14049

14049: Invalid parent plan instance no

Associated Inputs: parent_plan_instance_no


14050

14050: Parent plan instance is required

Associated Inputs: parent_plan_instance_no or client_parent_plan_instance_id

Additional Comments: A supplemental plan was entered without a parent plan.


14051

14051: Invalid plan status for the new plan

Associated Inputs: plan_instance_status, status_cd


14052

14052: Missing maser plan instance number/identifier

Associated Inputs: master_plan_instance_no, client_master_plan_instance_id

Additional Comments: Either mpi_no or cdid is required.


14053

14053: Invalid master plan instance number

Associated Inputs: master_plan_instance_no


14054

14054: Invalid client master plan instance identifier

Associated Inputs: client_master_plan_instance_id


14055

14055: Missing senior master plan instance number/identifier

Associated Inputs: resp_master_plan_inst_no and client_resp_master_plan_inst_id, resp_lvl_cd, parent_acct_master_plan_inst_id

Additional Comments: If resp_level_cd is not 1 and no responsible plan instance number or ID was entered.


14056

14056: Invalid senior master plan instance number


14057

14057: Invalid client senior master plan instance identifier


14058

14058: The master plan instance cannot be set to Parent Pay because it is responsible for another plan instance


14059

14059: The senior master plan instance cannot be responsible for another plan instance because it is set to Parent Pay

Associated Inputs: resp_master_plan_inst_no and client_resp_master_plan_inst_id, parent_acct_master_plan_instance_no

Additional Comments: The responsible plan instance is a child pay,


14060

14060: Plan cannot be replaced because the plan stauts of the existing lan does not allow the plan to be replaced

Additional Comments: The current status of the MPI does not allow its plan to be replaced


14061

14061: Because the master plan on the parent account is in a non-provisioned status, it cannot be selected for parent-pay billing responsibility for master plans on the child account


14062

14062: The account plans have different currencies


14063

14063: duplicate plan instance client defined id.

Associated Inputs:client_plan_instance_id, new_client_plan_inst_id


14064

14064: Supplemental plan of this plan instance cannot be set as its parent plan.

Associated Inputs: existing_plan_instance_no


14065

14065:Promo code not allowed for supp plan

Associated Inputs: promo_cd


14066

14066: Assignment directive cannot be anniversary for master plan

Associated Inputs: assignment_directive


14067

14067: Supplemental plan cannot have resp level code and parent account master plan instance number


14068

14068: invalid parent account master plan instance number

Associated Inputs: parent_acct_mp_inst_no, parent_acct_master_plan_inst_id


14070

14070: Cannot cancel plan which is under dunning

Associated Inputs: existing_plan_instance_no

14071

14071: Master Plan Instance information is missing

Associated Inputs: plan_instance_no, client_plan_instance_id, master_plan_instance_no, client_master_plan_instance_id

Additional Comments: Both plan_no and plan_id must be entered. Master plan instance is required if the invoice_no is not provided.


14072

14072: Offset interval not allowed for master plan assignment.

Associated Inputs: offset_months


14073

14073: Invalid responsibility master plan instance index

Associated Inputs: resp_master_plan_inst_idx

Additional Comments: The idx must be present in the master_plans array input.


14074

14074: Plan status cannot be updated because the status of the existing plan does not allow it

Associated Inputs: plan_status_cd


14075

14075: Supplemental plan not eligible under this plan instance.

Associated Inputs: new_plan_no


14076

14076: invalid custom rate detail


14077

14077: Account status not support plan provisioning.

Associated Inputs: status_cd

Additional Comment: The current status of the account does not allow provisioning.


14078

14078: Master plan instance status not support plan provisioning.

Associated Inputs: status_cd

Additional Comments: The current status of the master plan does not allow provisioning.


14079

14079: Supp plan instance status not support plan provisioning.

Associated Inputs: supp_plan.status_cd


14081

14081: Plan instance already cancelled

Associated Inputs: existing_plan_instance_no


14082

14082: Plan instance specified for contract completion rate schedule rollover is not included in the contract definition

Associated Inputs: custom_rate_plan_instance_no, custom_rate-client_plan_instance_id


14083

14083: Account or Master Plan Instance information is missing


14084

14084: Invalid rate schedule. Please verify start date and end date of provided rate schedule.

Associated Inputs: alt_rate_schedule_no, alt_rate_schedule_id


14085

14085: Mandatory child plans are not included in the input. Please correct this and try again.


14086

14086: Plan Units cannot be below the minimum required units for this child plan.

Associated Inputs: plan_units


14087

14087: The maximum number of allowable units has been exceeded.


14088

14088: Mandatory child plans cannot be canceled unless their parent plan is also canceled.


14089

14089: Mandatory child plans have not been added as part of the contract.

Associated Inputs: cascade_action, modify_directive, contract_plan_instances_update

Additional Commetns: This error occurs when cascade_action is false and modify_directive is add.


14090

14090: This plan cannot be removed from the contract independent of the parent plan.


14091

14091: The target rate schedule is not active.


14092

14092: Plan can not be assigned because the selected rate schedule is not active.

14093

14093: The plan submitted does not contain any services with the apply rates daily setting enabled.

14094

14094:Invalid Plan Instance Status CD.

Associated Inputs: plan_status_cd


14095

14095: Usage pooling will not apply for plans that have the apply usage rates daily setting enabled.


14096

14096: For a plan with usage that is rated daily, usage cannot be recorded for a date in the past.


14097

14097: An existing plan instance cannot be used when assigning a new plan to an account (plan_directive = 1).

Associated Inputs: existing_plan_instance_no, existing_client_plan_instance_id


14098

14098: Invalid proration invoice timing

Associated Inputs: mp_proration_invoice_timing, proration_invoice_timing


14099

14099: Duplicate plan instance provided meaning the same instance cannot be provided for update/replace/cancel in the same API

Associated Inputs: existing_plan_instance_no


14100

14100: Too many plan operations. Please reduce the number of plan operations to be under <limit>.


14101

14101: Mandatory child plans cannot be replaced unless their parent plan is also modified.


14102

14102: Invalid parent plan instance id

Associated Inputs: parent_client_plan_instance_id


14103

14103: cannot rollover queued plan as the original initial plan in not matching the current plan

Associated Inputs: new_plan_no


14104

14104: invalid plan instance service combination


14105

14105: Mandatory child plans should be removed from the contract along with the parent plan.

Associated Inputs: cascade_action, modify_directive, contract_plan_instances_update

Additional Comments: This eror occurs when cascade_action is false and modify_directive is remove.


14106

14106:This mandatory child plan cannot be removed from the contract without its parent plan and other mandatory child plans.

Associated Inputs: cascade_action, modify_directive, contract_plan_instances_update


14107

14107: Invalid Service Number.

Associated Input: custom_rate_service_no


14108

14108 Plan cannot be queued because parent plan instance's status is non-provisioned

Associated Input: assignment_directive


14109

14109 Plan cannot be queued because master plan instance is in dunning or has completed dunning(i.e., dunning state is 'In Progress' or 'Completed')

Associated Input: assignment_directive


14110

14110 The effective date of a queued child plan assignment must be on or after the effective date of the queued parent plan assignment

Associated Inputs: effective_date


14111

14111 Plan cannot be queued because parent plan instance is not in scheduled queue ie. Effective date is not given


14112

14112 Cannot update/replace/cancel any queued plan instance which is in queued assignment

Associated Inputs: plan_instance_no, client_plan_instance_id


14113

14113 The plan provided is not a valid child of the plan that will be associated with the parent plan instance on the effective date provided

Associated Inputs: new_plan_no


14114

14114: Invalid queued action status


14115

14115: Invalid plan instance specified for the queue_id provided.


14116

14116: Invalid Queue ID specified for this account


14117

14117: Invalid queued action status specified for the queue_id provided


14118

14118: Invalid queued action status specified for the plan instance provided


14119

14119: Invalid queued action status specified for the account provided


14120

14120: Include plan service in order to retrieve plan service supplemental fields.


14121

14121: Include master plan instances in order to retrieve supplemental plan instances.

Associated Inputs: include_master_plans, include_supp_plans

Additional Comments:  You must include master plans when retreiving suplemental plans.


14122

14122: The assignment_directive provided is not valid for the queue_edit_directive specified


14123

14123: Cannot assign child plan with assignment scope as immediate/anniversary when the parent plan is in queue


14124

14124 The effective date of a queued parent plan assignment must be on or before the effective date of the queued child plan assignment


14125

14125: Negative Usage not allowed for Usage-based services in which Usage Pooling is enabled unless pre-rated.


14126

14126: Rate field cannot be negative if amt, billable_units, or usage_units are negative values.


14127

14127: Amount cannot be positive if the billable/usage unit is negative.


14128

14128: Supp plan instance cannot be executed immediately or the date cannot be changed to before the effective date for the corresponding master plan instance


14222

14222: Include plan service in order to retrieve plan service supplemental fields.

Associated Inputs: include_plan_services, include_service_supp_fields

Additional Comments: If the include_service_supp_fields is true and include_plan_services is  false then this error occurs.


15001

15001: invalid coupon code

Associated Inputs: coupon_codes


15002

15002: coupon expired

Associated Inputs: coupon_codes, coupon_cd


15003

15003: coupon already applied to account

Associated Inputs: coupon_cd, coupon_cd


15004

15004: coupon invalid or expired

Associated Inputs: coupon_cd


15005

15005: Surcharge already applied


15006

15006: Duplicate surcharge number in input

Associated Inputs: acct_surcharges, mpi_surcharges, mp_surcharge_no


15007

15007: surcharge_supp_plan_no not found in supp_plan_no input


15008

15008: Invalid surcharge rate schedule no

Associated Inputs: rate_schedule_no, mp_rate_schedule_no


15009

15009: Invalid surcharge number

Associated Inputs: surcharge_no, mp_surcharge_no


15010

15010: Coupon code not allowed for supp plan

Associated Inputs: coupon_cd


15011

15011: The coupon code provided for this account or master plan does not match its specified Coupon Applicability Scope, which determines whether the coupon is available at the account level, the master plan instance level, or both.

Associated Inputs: coupon_cd


15012

15012: Coupon code has already been applied and cannot be used again.

Associated Inputs: coupon_codes


15013

15013: The surcharge provided for this Account or Master Plan does not match its specified Surcharge Applicability Scope, which determines whether the surcharge is available at the account level, master plan instance level or both.

Associated Inputs: mpi_surcharges, mp_surcharge_no


15014

15014: Duplicate Surcharges found.

Associated Input: mp_surcharge_no


15015

15015: Surcharge can't be assigned because its application scope is payment method

Associated Inputs: mpi_surcharges, mp_surcharge_no


15016

15016 Invalid coupon directive

Associated Inputs: coupon_directive


16001

16001: contract does not exist

Associated Inputs: contract_no, client_contract_id


16003

16003: Invalid Contract Closure Status

Associated Input: close_status


16004

16004: Invalid Filter_Status_Code.  The Filter_Status_Code must be 0=Inactive, 1=Active or Blank/Null=(Default value for both Active and Inactive)

Associated Input: filter_status_code


16005

16005: Invalid Modify_Directive.

Associated Input: modify_directive


16006

16006: This contract is ineligible for editing because its scheduled end date is in the past.


16007

16007: This contract is ineligible for editing because it is no longer in effect.

Associated Inputs: contract_no, client_contract_id


16008

16008: At least one plan is not in this contract.  No plans were removed


16009

16009: The plan can not be added because it is already in the contract.


16010

16010: At least one plan must be in this contract.  Cannot remove all plans


16011

16011: This account is ineligible for new contract creation because it has a universal contract in effect.

Associated Inputs: acct_no, client_acct_id


16012

16012: Contract end date is less than start date

Associated Inputs: date_range_start, date_range_end, start_date, end_date, length_months


16013

16013: Unsupported contract type

Associated Inputs: contract_type_no, type_no


16014

16014: Contract could not take effect before the assignment date of the plans


16015

16015: Plan Instance is not in this contract. No plan instances were removed

Associated Inputs: plan_instance_no, client_plan_instance_id


16016

16016: The plan instance can not be added because it is already in the contract.

Associated Inputs: plan_instance_no, client_plan_instance_id


16017

16017: At least one plan instance must be in this contract.  Cannot remove all plan instances

Associated Inputs: modify_directive, contract_plan_instances_update


16018

16018: Universal contract cannot be created because all plan statuses on this account are Suspended, Pending Cancellation, Cancelled or Terminated.


16019

16019: Multi plan instance contract cannot be created because the given plan instance statuses on this account are Suspended, Pending Cancellation, Cancelled or Terminated.

Associated Inputs: plan_instance_no, client_plan_instance_id


16020

16020: The target plan used for contract rollovers must be a sibling of the existing plan in the product catalog.

Associated Inputs: rollover_plan_no, client_rollover_plan_id


16021

16021: The currency for the contract completion rollover target rate schedule must match the currency on the account.

Associated Inputs: rollover_rate_sched_no/rollover_client_rate_sched_id


16022

16022: The contract rollover target rate schedule is not associated with the contract completion rollover target plan.

Associated Inputs: rollover_rate_sched_no, rollover_client_rate_sched_id


16023

160223: The contract completion target rate schedule rollover is not associated with the plan instance specified.

Associated Inputs: rollover_rate_sched_no, rollover_client_rate_sched_id


16024

16024: The contract rollover target plan no is ineligible because it must be master plan no

Associated Inputs: rollover_plan_no, rollover_client_plan_id

Additional Comments: The current and rollover plan types must match.


16025

16025: The contract rollover target plan no is ineligible because it must be supplemental plan

Associated Inputs: rollover_plan_no, rollover_client_plan_id


16026

16026: Contract could not take effect before the Account Created Date


16028

16028: This contract cannot be cancelled or terminated because it already was cancelled, terminated or expired.

Associated Inputs: contract_no, client_contract_id


16029

16029: The contract start date must be on or after the effective date of the account (account creation date, account start date or retroactive start date) covered by the contract.

Associated Inputs: contract_start_date, start_date


16030

16030: The contract start date must be on or after the earliest effective date (plan assignment date or retroactive start date) of the plans covered by the contract.

Associated Inputs: contract_start_date, start_date


16031

16031: duplicate client contract id.

Associated Input: client_contract_id, new client_contract_id


16032

16032: Invalid client contract id.

Associated Input: client_contract_id, new client_contract_id


17001

17001: Client not eligible to subscribe to event


18001

18001: could not create statement


18002

18002: could not send statement


18003

18003: statement could not be found


18004

18004: preview notice string unavailable


18005

18005: Invalid Template number

Associated Inputs: alt_msg_template_no, cn_alt_msg_template_no, alt_inv_template_no, alt_stmt_template_no


18006

18006: Invalid client template id

Associated Inputs: client_cn_alt_msg_template_id, client_alt_msg_template_id, client_alt_inv_template_id


18007

18007: Minimum Statement Threshold must be a positive number


18008

18008: Minimum Statement Threshold cannot be greater than the Minimum Dunning Threshold


18009

18009: Maximum Number of Statements to Defer must be a positive number


18010

18010: Invalid Credit Memo Template number

Associated Inputs: credit_memo_template

Additional Comments: The credit memo template must be mapped to the "CM" template class.


18011

18011: Invalid Rebill Template number

Associated Inputs: rebill_template

Additional Comments: The rebill template must be mapped to "RB" template class.


20001

20001: invalid credit id


20002

20002: Usage Type or Usage Type Code must be entered


20003

20003: Invalid Usage Type


20004

20004: Invalid Usage Type Code


20005

20005: Invalid set of values for do_write and bill_immediately

Associated Inputs: bill_immediately, do_write

Additinal Comments: Do_write can be ture only when bill_immediately is 1.


20006

20006: usage code or type not on active plan


20007

20007: Limit Records number must be greater than zero

Associated Inputs: Limit, limit_records


20008

20008: No record found for the input provided


20009

20009: Percentage value should be greater than zero and less than or equal to 100.


20010

20010: End date should not be less than start date


20011

20011: No service outage in period


20012

20012: invalid credit reason code


20013

20013: Skip Records number must be greater than zero

Associated Input: offset


20014

20014: invalid service type


20015

20015: eligible service types must unique

Associated Input: eligible_service_type


20016

20016: The recurring credit ID is invalid or not associated with the given account number.


20017

20017: recurring credit is already cancelled


20018

20018: There are no recurring credits to cancel


20019

20019: credit amount cannot be negative or zero


20020

20020: Credit expiration month is mandatory when expiration indicator is given as M.

Associated Inputs: credit_expiry_type_ind, credit_expiry_months


20021

20021: Invalid credit expiration Indicator.

Associated Input: credit_expiry_type


20022

20022: Invalid credit expiration Indicator or frequency number.

Associated Inputs: credit_expiry_type_ind, frequency_interval_type


20023

20023: Invalid credit expiration date. Credit expiration date should be in future.

Associated Input: credit_expiry_date


20024

20024: Credit expiration date is mandatory when expiration indicator is given as D.

Associated Inputs: credit_expiry_type_ind, credit_expiry_date


20025

20025: The credit expiry month should be a positive integer.

Associated Input: credit_expiry_month


20026

20026: agreement id OR credit card info is required

Associated Inputs: pay_method_type, bill_agreement_id, cc_num

Additional Comments: The pay_method_type is "13", the bill_agreement_id is null and cc_num is null.


20027

20027: Invalid credit number

Associated Inputs: credit_no


20028

20028: Inputted credit id doesn't belong to master plan instance

Associated Inputs:i credit_ids


20029

20029: Inputted credit doesn't belong to account

Associated Inputs: credit_ids


20030

20030: Provided credit id is invalid

Associated Inputs:i credit_ids


20031

20031: agreement id is mandatory for this payment method

Associated Inputs: pay_method_type, bill_agreement_id

Additional Comments: The pay_method_type is "29" and the bill_agreement_id is null.


20032

20032: Cash credit amount cannot exceed account balance.


20033

20033: Credit amount exceeds available unpaid balance.


20034

20034: An unexpected value was entered in the service_code_option field. Please review this value and ensure it matches one of the allowable values.

Associated Input: service_code_option


20035

20035: The service_code_option entered suggests handling that involves alt_service_no_to_apply or client_alt_service_id_to_apply. Please either update the service_code_option or include an input for alt_service_no_to_apply or client_alt_service_id_to_apply.

Associated Input: service_code_option, alt_service_no_to_apply, client_alt_service_id_to_apply


20036

20036: The service_code_option entered suggests handling that does not involve alt_service_no_to_apply or client_alt_service_id_to_apply. Please update either the .service_code_option or remove the input from alt_service_no_to_apply or client_alt_service_id_to_apply

Associated Input: service_code_option, alt_service_no_to_apply, client_alt_service_id_to_apply


20037

20037: The percent_eval_service_no input field only accepts recurring and recurring in arrears service types.

Associated Input: percent_eval_service_no


20287

20287: The email address is not valid.

Associated Inputs: email, bill_email, stmt_email


21001

21001: Authentication Error


21002

21002: Tax Error


21003

21003: Server Error


21004

21004: Exception or Warning


22001

22001: invalid autoexport destination


22002

22002: invalid autoexport source


22003

22003: invalid autoexport object


22004

22004: autoexport object already mapped


22005

22005: Invalid external destination id


22006

22006: Cannot enter data for only one field!  Both the external_destination_id and external_id fields must be valued.


23001

23001: Discard usage completed with some errors


23002

23002: Usage record not found


23003

23003: Usage already billed


23004

23004: Given client_record_id associated with multiple usage records.


23005

23005: Usage already discarded.


23006

23006: End date is less than start date.


23007

23007: Start date parameter is required


23008

23008: Threshold units is required


23009

23009: Threshold level number is required


23010

23010: Threshold level value is required


23011

23011: Invalid Threshold Level Number


23012

23012: usage type not suitable for units threshold applicability set on plan


23013

23013: Invalid usage threshold applicability

Associated Inputs: usage_threshold_applicability

Additional Comments: The usage_threshold_applicability is not in, "ut" or "up".


23014

23014: There is no standard pricing rule service in plan for usage pool


23015

23015: Invalid Usage threshold type


23016

23016: Invalid Usage threshold dest type.


23017

23017: A usage_type_no or client_usage_type_id is not required since the plan instance being updated has pooling enabled and the unit-based usage threshold is "Set at the usage pool level".


23018

23018: A usage_type_no or client_usage_type_id is required since the plan instance being updated either does not have pooling enabled or has pooling enabled but the Unit-Based Usage Thresholds is "Set individually by usage type".


23019

23019: Either a monetary amount or unit based threshold are required.


23020

23020: Usage unit value is too large.


24000

24000: One or more queued plan numbers entered do not exist


24001

24001: The value of remove_all_queued_plan_no must be true, false or blank


24002

24002: You must provide Plan No(s) when remove_all_plan_no is false


24003

24003: No queued plans to delete for the given acct_no


24004

24004: Failed to find the account


24005

24005: Valid values for remove_terminate_pending are true, false or blank


24006

24006: No plan was cancelled or undone because the inputs were not provided for remove_all_queued_plan_no, queued_plan_no and/or remove_terminate_pending


24007

24007: No queued plan found for the given criteria.  Please refine your search criteria.


24008

24008: Plan is scheduled to be covered by a contract


24009

24009: Invalid Queue Date

Associated Input:  queue_date

Additional Comments: Queue date must be in the future.


24010

24010: Invalid Queue Days

Associated Input:  queue_days

Additional Comments: Queue days must not be negative


24011

24011: Invalid Queue Edit Directive.


24012

24012: Duplicate of Queue Id / Plan Instance No / Client Plan Instance Id found.


24013

24013: No Queued Plan Instance Found for the given input.


24014

24014: Not a valid Queue Id.


24381

24318: Bulk errors


25000

25000: Bulk usage loader competed with some error(s)


25001

25001: failed to calculate taxes


25002

25002: The plan is not active and therefore contract can't be created


25003

25003: Provided inventory item is not bundled with the plan definition

Associated Inputs: client_sku

Additional Comments: You have entered an invalid inventory item.


25004

25004: Inventory item units cannot exceed the number of plan units

Additional Comments: item_units


25005

25005: Inventory item units must be equal to or greater than the minimum quantity defined in the Product Catalog

Associated Inputs: item_units, plan_no, client_plan_id


25006

25006: Total inventory item units must equal the number of plan units assigned

Associated Inputs: item_units, plan_no, client_plan_id


25007

25007: Inventory item  units must be equal to or less than the maximum quantity specified in the Product Catalog

Associated Inputs: item_units, plan_no, client_plan_id

Additional Comments: The NSO type is individual and the item_units is less than the maximum quantity specified in the product catalog.


25009

25009: One or more provided inventory items are not eligible for purchase.

Associated Inputs: client_sku

Additional Comments: Inventory items are not mapped to the plans on the account.


25010

25010: One or more provided inventory items are Inactive.

Associated Inputs: client_sku


25011

25011: Invalid master plan instance information provided.


25012

25012: Invalid purchase scope input

Associated Input:  purchase_scope


25013

25013: No price has been defined for this item in the currency specified.


25014

25014: No prices have been defined for this item.


25020

25020: Illegal characters entered

Associated Inputs: All character field inputs like firstname lastname, dunning_group_name, comments, etc.


25022

25022: Unsupported backup pay method provided

Associated Inputs: billing_groups_array.backup_payment_method_no/client_backup_payment_method_id


25023

25023: Primary payment method is required.

Associated Inputs: pay_method_type, pay_method_name, client_pay_method_cdid,bill_agreement_id

Additinal Comments: There must be a primary pay method before setting up a secondary pay method. When the primary pay method is removed, then the secondary becomes primary.


25024

25024:  Primary pay method does not support backup pay method


25025

25025: Backup pay method cannot be different than primary pay method

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id


25026

25026: Primary pay method cannot be different than backup pay method

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id


25027

25027: Provided payment method is not a credit card

Associated Inputs:cc_expire_yyyy, cc_expire_mm, pay_method_type

Additional Comments: expiry date can be modified only for credit card.


25028

25028: Provided payment_method_id is already in a disabled state.

Associated Inputs: payment_method_type, payment_method_no, client_payment_method_id


25029

25029:  The payment method provided is not a tokenized credit card


25030

25030: When override_bill_thru_date is specified, alt_bill_day cannot be used.

Additional Comments: override_bill_thru_date, alt_bill_day


25031

25031: When override_bill_thru_date is specified, status_until_alt_start cannot be used (defaults to Inactive).

Associated Inputs: override_bill_thru_date, status_until_alt_start

Additional Comments: If override_bill_thru_date is given, then the status_until_alt_start must be NULL.


25032

25032: The override_bill_thru_date must be in the future, must be after the alt_start_date (if provided), and cannot exceed one recurring billing interval in the future.

Associated Inputs: override_bill_thru_date, alt_start_date

Additional Comments: Override_bill_thru_date is less than alt_start_date.


25033

25033: When override_bill_thru_date is specified, invoicing_option must be configured to be Perform Prorated Invoicing.

Associated Inputs: override_bill_thru_date, invoicing_option


25034

25034: When override_bill_thru_date, override_dates_mp_instance_no, or override_dates_client_mp_instance_id is specified, alt_bill_day cannot be used.


25035

25035: When override_bill_thru_date, override_dates_mp_instance_no, or override_dates_client_mp_instance_id is specified, status_until_alt_start cannot be used (defaults to Inactive).


25036

25036:: When override_bill_thru_date, override_dates_mp_instance_no, or override_dates_client_mp_instance_id is specified, invoicing_option must be configured to be Perform Prorated Invoicing.


25037

25037: invalid override dates mp instance no or override dates client mp instance id.

Associated Inputs: override_dates_mp_instance_no/override_dates_client_mp_instance_id


25038

25038: override dates mp instance billing goup details and new plan billing grop details should be same


25039

25039: To align the billing dates of the new master plan being assigned with the existing master plan instance on the account, the bill_thru_date of the existing master plan instance must be in the future.


25041

25041: The integration with the payment processor that generated this token does not support the retrieval of token details.


25042

25042: The expiration date for tokenized credit cards cannot be edited as that information is provided by the payment processor.

Associated Inputs: cc_expire_yyyy, cc_expire_mm, payment_method_no, client_payment_method_id


25043

25043: Primary payment method does not support secondary pay method.

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id, pay_method_type

Additional Comments: The primary_client_payment_method_id is not 1, 2, or 13) and the backup_client_payment_method_id is not null.


25044

25044: Secondary payment method type must match the primary.

Associated Inputs: new pay_method_type, primary_payment_method_no, backup_payment_method_no,
client_primary_payment_method_id, client_backup_payment_method_id

Additional Comments: The backup_client_payment_method_id is not 1, 2, or 13.


26000

26000: You should not use this API because your client parameter Account_EOM_Enabled is set to True.


26001

26001: This API is not supported because your client parameter Account_EOM_Enabled is set to True. Please contact Aria customer support with questions about the Account_EOM_Enabled client parameter.


26002

26002: This API is not supported because your client parameter Account_EOM_Enabled is set to True. Please contact Aria customer support with questions about the Account_EOM_Enabled client parameter.


26003

26003: The API execution is not supported because your client parameter Account_EOM_Enabled is set to False. Please contact Aria customer support with questions about the Account_EOM_Enabled client parameter.


26004

26004: Include billing groups in order to retrieve payment methods.

Associated Inputs: include_billing_groups, include_payment_methods


26006

26006: Invalid filter status

Associated Input: filter_status


26007

26007: Provided client defined pay method ID does not exist for this account.

Associated Inputs: client_payment_method_id, client_primary_payment_method_id, client_backup_payment_method_id


26008

26008: Provided payment_method_id does not exist for this account.

Associated Inputs: payment_method_no, payment_method_no, client_payment_method_id, primary_payment_method_no, backup_payment_method_no


26009

26009: Invalid contact Type Indicator

Associated Input: contact_ind


26010

26010:Invalid billing group number

Associated Inputs: billing_group_no


26011

26011: Missing billing group identifier

Associated Inputs: billing_group_no, client_billing_group_id

Additional Comments: Billing group is required for contact type 2, 3, and 4.


26012

26012: Invalid client-defined billing group ID.

Associated Inputs: client_billing_group_id


26013

26013: Invalid dunning group number

Associated Inputs: dunning_group_no


26014

26014: Invalid client-defined dunning group ID.

Associated Inputs: client_dunning_group_id


26016

26016: This billing group cannot be disabled because it is associated with a provisioned master plan

Associated Input: billing_group_directive


26017

26017: This dunning group cannot be disabled because it is associated with a provisioned master plan


26018

26018: Invalid dunning group directive

Associated Inputs: dunning_group_directive


26019

26019: Provided primary payment method idx or primary payment method client defined id is invalid

Associated Inputs: primary_payment_method_idx, primary_client_payment_method_id


26020

26020: Provided secondary payment method idx or secondary payment method client defined id is invalid

Associated Inputs: backup_client_payment_method_id, backup_payment_method_idx


26021

26021: Invalid billing group idx

Associated Inputs: billing_group_idx


26022

26022: Invalid dunning group idx

Associated Inputs: dunning_group_idx


26024

26024: The account status provided is not supported when your client parameter Account_EOM_Enabled is set to True.

Associated Inputs: status_cd


26025

26025: Invalid billing group idx or client-defined billing group id. Each master plan being assigned must be associated with a billing group.

Associated Inputs: billing_group_idx, client_billing_group_id


26026

26026: Invalid dunning group idx or client-defined dunning group id. Each master plan being assigned must be associated with a dunning group.

Associated Inputs: dunning_group_idx, client_dunning_group_id


26028

26028: Duplicate plan instance index in input

Associated Inputs: plan_instance_idx

Additional Comments: The same plan_instance_idx was submitted twice.


26029

26029: Invalid billing group directive


26030

26030: The dunning state of the master plan instance cannot be updated to In Progress because no applicable dunning process was found. Please review the dunning processes defined for the appropriate dunning group, plan, payment method, and/or the client-default to ensure a dunning process exists for this scenario.

Associated Inputs: dunning_state


26031

26031: Client payment terms id not found.

Associated Inputs: client_payment_term_id


26032

26032: Payment terms is not available for the account .

Associated Inputs: payment_terms_no, payment_terms_name, client_payment_term_id

Additional Comments: The payment_terms_no must be mapped to the acct_group_no.


26033

26033: Both payment method and payment terms have been passed for the account record. You may provide either payment method or payment terms.


26034

26034: Payment terms not found.

Associated Inputs: payment_terms_no, payment_terms_name, client_payment_term_id


26035

26035: Invalid Payment option.

Associated Inputs: payment_option

Additional Comments: The payment_option is not "TERMS" or "METHODS".


26036

26036: Payment Terms Required.

Associated Inputs: payment_option, payment_terms_no, client_payment_term_id

Additional Comments: The payment_option is "TERMS" and the payment_terms_no or client_payment_term_id was not entered.


26037

26037: EAN GLN number and EAN GLN requisition numbers are required for EAN GLN Payment Terms.

Associated Inputs: payment_terms_no, payment_terms_name, client_payment_term_id, ean_gln_num, ean_gln_requisition_num

Additional Comments: The payment_terms_no is valid and requires that ean_gln_num and ean_gln_requisition_num values are entered, but these values were not entered.


27001

27001: Invalid fulfilment directive

Associated Inputs: fulfillment_directive


27002

27002: The fulfilment service provided is already invoiced.

Associated Inputs: service_no, client_service_id


27003

27003: invalid plan unit instance

Associated Inputs: plan_unit_inst_no


27004

27004: invalid plan unit instance id

Associated Inputs: client_plan_unit_inst_id, new client_plan_unit_inst_id


27005

27005: The service provided is not a fulfillment based service.

Associated Inputs: service_no

Additional Comments: The entered service_no must be a  a fulfillment based service.


27006

27006:The fulfillment date should not be provided in the future for the immediate fulfilment directive

Associated Inputs: service_fulfillment_date


27007

27007: The fulfillment date should not be provided before account creation date

Associated Inputs: fulfillment_directive, service_fulfillment_date, acct.created

Additional Comments: The fulfillment_directive is immediate and service_fulfillment_date is before the acct.created date.


27008

27008: The fulfilment date should not be provided beyond billing period. The fulfillment date must not be outside the current billing

Associated Inputs: service_fulfillment_date


27009

27009: The fulfilment date should not be provided in past when fulfilment directive provided as future

Associated Inputs: service_fulfillment_date, fulfilment_directive


27010

27010: The fulfilment date should be provided when fulfilment directive provided as futureThe fulfillment date cannot be blank when the fulfillment directive indicates a future fulfillment date

Associated Inputs: .service_fulfillment_date, fulfilment_directive


27011

27011: The API is not supported because your client parameter Enable Plan Unit Instances is set to False. Please contact Aria Customer Support with questions about the Enable Plan Unit Instances client parameter.

Associated Input: client_no


27012

27012: Inactive plan unit instance

Associated Input: plan_unit_inst_no


27013

27013: Inactive plan unit instance id

Associated Input: client_plan_unit_inst_id


27014

27014: Missing values for required plan unit instance field


27015

27015: Plan Unit Instances is not supported because your client parameter Enable Plan Unit Instances is set to False. Please contact Aria Customer Support with questions about the Enable Plan Unit Instances client parameter.

Associated Inputs: plan_unit_instances_row

Additional Comments: The plan_unit_instances_row is not null and the client parameter "ENABLE_PLAN_UNIT_INSTANCES" is false.


27016

27016: Since this account does not have a retroactive start date, the service fulfillment date must be the same as the current date when fulfillment_directive = 1.

Associated Inputs: fulfillment_directive, service_fulfillment_date

Additional Comments: The fulfillment_directive is immediate (1) and the service_fulfillment_date is not the current date.


27017

27017: Eligible service no/service id is required when Eligible fulfillment date/fulfillment directive is specified.

Associated Inputs: service_fulfillment_date, fulfillment_directive, client_service_id, service_no

Additional Comments: Service_fulfillment_date and fulfillment_directive were entered and the client_service_id or service_no was not entered.


27018

27018: Whenever fulfillment_directive = 1 is used, all service fulfillment dates provided for the fulfillment-based services associated with a given plan instance must be the same date.

Associated Inputs: service_fulfillment_date

Additional Comments: The service_fulfillment_date must be the same for all unit instances.


27019

27019: Invalid fulfillment directive as the account start date is in future.

Associated Inputs: fulfillment_directive (1), alt_start_date

Additional Comments: The fulfillment_directive is immediate (1) and alt_start_date is in the future.


27020

27020: Fulfillment date cannot be earlier than start date.

Associated Inputs: service_fulfillment_date


27021

27021: Plan instance should have a minimum of 1 unit instance


27022

27022: Since this account has a retroactive start date, the service fulfillment date must be on or after the account's retroactive start date and on or before the current date when fulfillment_directive = 1.

Associated Inputs: fulfillment_directive, service_fulfillment_date, retroactive_start_date

Additional Comments: The fulfillment_directive is immediate (1) and service_fulfillment_date falls before the retroactive_start_date.


27023

27023: Invalid Plan Unit Instance Index


27024

27024: Duplicate plan unit instance index in input

Associated Inputs: plan_unit_inst_idx


28001

28001: This module group is not granted for access for this user


28002

28002: This outer module is not granted for access for this user.


28003

28003: The outer module number is not passed.


28004

28004: This inner module is not granted for access for this user.


28005

28005: The inner module number is not passed.


29001

29001: The service location provided is not valid.

Associated Inputs: svc_location_no, item_svc_location_no

Additional Comments: The given service location is not available for the client.


29002

29002: The client service location id provided is not valid.

Associated Inputs: client_svc_location_id, client_item_svc_location_id

Additional Comments: The given service location ID is not available for the client.


29003

29003: The service location provided has been disabled or deleted and cannot be associated with a plan instance.

Associated Inputs: svc_location_no, item_svc_location_no

Additional Comments: The given service location must be active.


29004

29004: Provided contact idx is invalid.

Associated Inputs: contact_idx, bill_contact_idx, stmt_contact_idx, dest_contact_idx, item_dest_contact_idx

Additional Comments: When there is no matching map index available for acct_contact_idx, contact_idx, bill_contact_idx, stmt_contact_idx, dest_contact_idx, item_dest_contact_id, this error occurs.


29005

29005: The contact number provided is invalid for the specified account.

Associated Inputs: acct_contact_no, bill_contact_no, stmt_contact_no


29006

29006: Could not create contact

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Last modified
15:41, 9 Aug 2017

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