Aria Systems Academy Course Abstract
19 minutes/ Elearning / AriaCrescendo
The objective of this course is to present an entry-level overview of Dunning in Aria Crescendo. At the end of this course, you will understand what Dunning is; how a Master Plan Instance (MPI) moves through a Dunning process; and how you can leverage Dunning Groups to suspend services on an Account,while retaining the normal billing cycles of unaffected MPIs.
Who Should Complete This Course?
- Finance managers charged with engineering a process to handle delinquent accounts
Brief Overviewof Dunning
5 minutes
- Definition of Dunning
- Dunning plans and the Aria objects they are associated with
- Process of MPI moving through Dunning
Single Account Dunning
5 minutes
- How an MPI in Dunning appears in the Aria Crescendo UI
- How CSRs can manipulate Dunning statuses
Coordinated Dunning With Dunning Groups
9 minutes
- How Dunning Groups facilitate coordinated Dunning among MPIs
Log in: http://ariasystems.litmos.com
Course link: https://ariasystems.litmos.com/?C=207496