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From Salesforce, you can view write-offs and dispute holds by following the steps below. You can also create a write-off or a dispute hold or settle a dispute hold for an existing account.
Getting Here: Click Account > Aria Payments and Credits
The Payments tab displays.
The write-off and dispute hold history is displayed in real time from Aria.
Invoice line item information displays.
Create Write-Offs or Dispute Holds
Settle a Dispute Hold